Job description
Status: Full Time
Hours: 8:30a - 5:30p
Location: Position is fully remote
Hart Medical Equipment offers a competitive salary and benefits package. EOE
SUMMARY: Will focus on processing faxed orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Assists all customers in a professional manner.
- Maintain current knowledge on Medicare, Medicaid and third-party payor sources for equipment.
- Verifies medical necessity, insurance coverage, physician orders and obtain additional documentation required for all insurance assigned services.
- Follows policy and work instructions to ensure the Billing Department has the correct paperwork to obtain payment for the equipment supplied.
- Understanding and striving to meet or exceed department metrics while providing excellent customer service.
- Other duties as assigned by management.
QUALIFICATIONS
To perform this job successfully, an individual must be professional, proactive and positive with referrals, customers and coworkers. The requirements listed below are representative
of the knowledge, skill, and/or ability required.
Education and/or Experience
- High school diploma or general education degree (GED).
- 6 months of relevant customer service experience preferred.
Skills & Abilities
Familiarity with computers and call center software; proficiency in data entry and order processing. Experience with any of the following systems: HDMS, EPIC, RightFax, Parachute, CarePort, OnBase, RingCentral, Outlook, OneNote, Excel, NICE, Collect Plus, HealthCall preferred
Experience verifying insurances and submitting Prior Authorizations using the payer web portals or equivalent experience
Capacity to handle multiple tasks simultaneously while maintaining attention to detail.
Strong commitment to providing exceptional customer service and a positive customer experience.
Willingness to adapt to changing processes, technology, and customer needs in a fast- paced environment
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees are required to sit for extended periods while using a computer and headset, necessitating good posture and ergonomic practices to maintain comfort. Accurate typing and data entry skills are essential, requiring coordination between the eyes and hands to efficiently navigate computer systems and respond to customer inquiries. Clear verbal communication is necessary, involving the use of a headset for extended periods, which may require adjusting the headset for comfort and clarity.
Focus and Stamina: Maintaining concentration and stamina during high-volume call periods is crucial to providing excellent customer service throughout shifts.
By submitting an application, you are agreeing to the terms of Hart’s Application Acknowledgement and Agreement found at https://hartmedical.org/application-agreement.
IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.
