Summary
The job involves being the 'face' of Local Splash as a Customer Service Agent, handling inbound calls and emails, account matters, data entry, daily operations, and proactive support. This is a remote full-time position from Monday - Friday, 7am - 4pm (PST).
Requirements
- Type 30-50 WPM
- Sales experience/ability
- Excellent communication skills
- Advanced computer skills
- Customer support skills
- Advanced knowledge of Excel
- Attendance and Dependability: Employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely and accurate manner
- High School Diploma (or GED or High School Equivalence Certificate)
Responsibilities
- Provide support to client incoming & outgoing phone calls & emails
- Respond to client voice messages & emails
- Account Updates
- Data Entry
- Daily Operations
- Proactive Support with Client Calls
- Track Metrics & Data
- Issue Identification and Escalation
