Customer Success Manager

Job description

Immuta enables organizations to unlock value from their cloud data by protecting it and providing secure access. The Immuta Data Security Platform provides sensitive data discovery, security and access control, and data activity monitoring and has deep integrations with the leading cloud data platforms. Immuta is now trusted by Fortune 500 companies and government agencies around the world to secure their data. Founded in 2015, Immuta is headquartered in Boston, MA.

• Customers simplify operations, improve data security, and unlock data’s value. Customers include:

Roche – Saved $50M by securely operationalizing data products and saving inventory.

Thomson Reuters - Faster access to Snowflake data and a 60x increase in data usage resulting in greater productivity.

Swedbank – 3x time saved setting up data security and self-service policy authoring. 2x more data use cases. 5x improvement in process efficiency.

JB Hunt – Increased permitted use cases for cloud analytics by 100% by managing access to 100+ databases while achieving cost savings.

• Technology partners include Snowflake, Databricks, AWS, Azure, Google Cloud, and Starburst. Immuta was recognized as the Snowflake Data Security Partner of the Year in June 2023.

• Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine and BuiltIn as one of the best workplaces, and by Fast Company as one of the top 50 most innovative companies.

• $267 million in total funding. Lead investors include NightDragon, Snowflake, and Databricks, along with additional funding from ServiceNow, Citi Ventures, Dell Technologies Capital, DFJ Growth, IAG, Intel Capital, March Capital, Okta Ventures, StepStone, Ten Eleven Ventures, and Wipro Ventures.

• A hybrid workplace with offices in Boston, MA; Columbus, Ohio; College Park, Maryland.

Immuta is seeking a Customer Success Manager (CSM) to be a trusted advisor for our customers in the Asia-Pacific Japan (APJ) region. In this pivotal role, you’ll blend deep technical expertise with strategic relationship management, directly impacting the adoption and long-term success of Immuta’s cutting-edge data security and governance platform within complex enterprise environments.

YOUR ROLE

As a Customer Success Manager, you’ll be the bridge between Immuta’s innovative technology and our customers’ production success. You’ll have the opportunity to:

Drive Customer Success: Lead the technical and business journey for our customers, defining the path to production rollout, ensuring seamless adoption, and maximizing the value they derive from Immuta’s data governance solutions.

Be a Trusted Strategic Advisor: Provide unparalleled insight, technical domain expertise, and solution design, becoming the go-to expert for customers navigating complex data security and governance challenges throughout their entire lifecycle.

Orchestrate Implementation Excellence: Guide customers through comprehensive onboarding, use case implementation, and ongoing optimization, ensuring they achieve their defined success criteria and business objectives.

Champion Customer Value: Proactively monitor customer health metrics, drive adoption initiatives, and demonstrate measurable business value to secure renewals and identify expansion opportunities.

Influence Product Evolution: Serve as a critical feedback loop, translating customer insights and experiences directly back to our Product team to inform and shape future development priorities.

WHAT YOU’LL DO

• Partner with APJ Sales teams and Field CTO’s to define comprehensive customer account strategies, acting as liaison to customer leadership and building strong relationships with critical stakeholders across the organization
• Develop and execute customized onboarding plans incorporating product training, security best practices, and compliance guidance, while defining use case scope, objectives, and deliverables with detailed project timelines
• Lead cross-functional project teams and provide hands-on implementation support for Immuta solutions within diverse customer technology stacks, including modern data platforms (Snowflake, Databricks, Starburst) and cloud environments
• Facilitate quarterly business reviews, onsite workshops, and strategic planning sessions to drive continued customer success and strengthen organizational relationships
• Execute comprehensive renewal management processes, accurately forecasting renewals, proactively addressing challenges, and identifying expansion opportunities to drive growth within customer organizations
• Maintain detailed customer scorecards, health metrics, and usage analytics in designated Customer Success platforms, proactively identifying optimization opportunities and potential risks
• Serve as a trusted Immuta technical expert, advising customers on technology strategy and expertly configuring solutions for critical security, privacy, governance, and compliance use cases
• Design comprehensive data governance solutions using tools like Lucidchart, Visio, and PowerPoint, while developing and deploying best practices for new and existing Immuta features
• Support Sales teams in pre-sales activities including RFP responses, coordinate with System Integrator delivery teams on project execution, and participate in customer events to position Immuta as the preferred technology choice
• Contribute to Immuta’s internal knowledge base by developing onboarding guides, training materials, and implementation best practices while maintaining deep understanding of customer analytics computing environments

WHAT YOU’LL BRING

• 8 - 10 years of proven experience as a Customer Success Manager in data security and governance, ideally with a technology consulting background; a BA/BS Degree (or equivalent) in technology, computing, or related field is preferred.
• Exceptional written and verbal communication skills in English, with the ability to interact effectively at all levels within an organization. Proficiency in Japanese is preferred, but not required.
• Strong understanding of data security and governance principles, compliance standards, and regulatory requirements.
• Expertise in onboarding clients with data security and governance solutions, ensuring effective and compliant implementations.
• Proficiency in renewal forecasting and strategies to achieve high renewal rates in data security and governance.
• Deep working experience with modern data platforms (Snowflake, Databricks, Starburst) and cloud providers (AWS, Azure, Google Cloud Platform), including cloud data architecture, data analytics, and programming concepts
• Strong grasp of data access through identity management systems and familiarity with data catalog tools.
• Strong project management capabilities to manage multiple complex initiatives with meticulous attention to detail.
• Willingness and ability to travel as needed to achieve customer objectives.

Benefits

At Immuta, our goal is to help bridge the gap between personal and professional growth, so that our team members can be well and thrive personally and professionally. After all, great professional success stories rarely happen without great personal success stories! Our generous benefits package given to all full time employees includes:

- 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners)

- Stock Options

- Paid parental leave (Both Maternity and Paternity)

- Unlimited Paid time off (U.S. based positions)

- Learning and Development Resources

Immuta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. Immuta complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

NOTICE TO THIRD PARTY RECRUITERS: Immuta does not accept candidates from third party recruiters. All candidates submitted through are considered to be submissions by the candidate and no submission will obligate Immuta to pay any third party for the referral or hiring of a candidate.