Job description
About Us
At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.
From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.
What are we looking for?
If you’re passionate about engaging customers and creating a great experience you have a place with us. SentinelOne is growing its Public SectorCustomer Success team and looking for a relationship expert with technical orientation to assist in managing our Federal and SLED customer segments.
You should have impeccable relationship skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our Customers successful!
What will you do?
- Manage and maintain the relationship with the customer throughout their lifecycle with SentinelOne with a mixed portfolio in our Digital & Enterprise CS programs within our Public Sector Customers advocating for their success and needs internally.
- Work alongside the internal services teams and the Customer to establish critical goals, an onboarding plan and define success criteria.
- Promote product adoption with key Customer stakeholders.
- Ongoing tailored Customer engagement, including but not limited to monthly meetings, health checks, Business Reviews, and Roadmap reviews.
- Proactively engage with Customers using our Customer Success platform and health indicators to identify and remove blockers to success and retention.
- Ensure customer engagement and current status are logged within the Customer Success platform for appropriate visibility and tracking.
- Own the executive level and customer-facing updates for any escalations.
- Identify, communicate, and engage internal resources for any risk within renewals.
- Create customer advocacy within your book of business.
What skills and knowledge should you bring?
- Must be based in the US.
- Possess a Customer-centric approach, you enjoy working with customers and establishing strong relationships.
- Prior experience in a Customer Success Manager role handling accounts
- Adept at managing Customer expectations that results in high Customer satisfaction.
- Proven understanding of technical skills. Ability to understand the relationship between a Customer’s challenges and our toolset to advise on best practices.
- Impeccable written and verbal communication skills.
- Experience in communicating with customers from diverse cultures.
- Detail-oriented and analytical.
- Strong team player but still a self-starter.
- Thrives in a multitasking environment and can adjust priorities on-the-fly.
- Project management skills are a plus but not a requirement.
- SaaS sales experience is a plus but not a requirement.
Why us?
You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.
- Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
- Unlimited PTO
- Industry leading gender-neutral parental leave
- Paid Company Holidays
- Paid Sick Time
- Employee stock purchase program
- Disability and life insurance
- Employee assistance program
- Gym membership reimbursement
- Cell phone reimbursement
- Numerous company-sponsored events including regular happy hours and team building events
This U.S. role has a base pay range that will vary based on the location of the candidate. For some locations, a different pay range may apply. If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions.
Base Salary Range
$80,000—$110,000 USD
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
