Job description
NeoWork is looking for a dedicated and enthusiastic Customer Support Representative to join our growing team. As a Customer Support Representative, you will be an essential part of our operations and will play a crucial role in ensuring our clients receive exceptional support and assistance.
At NeoWork, we’re reimagining the BPO industry by fully embracing a remote-first culture and offering an à la carte menu of services tailored to our clients’ unique needs. Our specialized approach allows us to work with early-stage startups and help them define and build out operations processes, enabling them to scale quickly.
As a Customer Support Representative, you will have the opportunity to make a meaningful impact by providing top-notch support to our clients. You will be responsible for addressing customer inquiries and resolving issues in a timely and professional manner. Additionally, you will collaborate with various teams within NeoWork to share valuable insights and contribute to the continuous improvement of our services.
If you are a proactive problem-solver with strong communication skills and a passion for delivering exceptional customer experiences, we would love to hear from you!
Responsibilities
Handle customer inquiries and provide accurate, complete, and timely information or solutions
Effectively manage and resolve customer complaints
Collaborate with internal teams to address customer needs and provide comprehensive solutions
Maintain a high level of product and service knowledge to effectively support customers
Document and track customer interactions and relevant information in our system
Contribute to the development and improvement of customer support processes and procedures
Meet and exceed individual and team performance targets
At least 1 year of proven experience in a customer support or related role
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Empathetic and patient, with a genuine desire to help customers
Ability to adapt to changing environments and handle multiple tasks simultaneously
Proficient in using customer support software and tools
Strong attention to detail and accuracy
Owned computer or laptop and stable internet connectivity.
Knowledgeable in Office 360, Google Apps, and client-facing communication.
We provide comprehensive training for all candidates, regardless of their background or previous experience as a VA.
The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client’s needs.
This is a 100% home-based position
We prioritize the mental health of our team members and offer mental health days to support their well-being.
In addition to the base salary, performance-based incentives are provided.
There is an annual review and appraisal process in place.
There are ample opportunities for professional growth and advancement within the company.
