Summary
Join our team as a Customer Support Specialist and provide top-notch support to our customers growing their business with HubSpot. As a key member of our Support team, you'll quickly adapt to customer needs, deliver a human and consultative support experience through creative problem-solving and thorough knowledge of how HubSpot works.
Requirements
- Fluent in English and Japanese
- Find creative problem solving fulfilling & challenging
- Are self-motivated & eager to learn
- Thrive in a dynamic environment and are comfortable with ambiguity
- Adapt quickly to changing priorities and customer needs
- Passionate about working with customers and finding solutions that make their goals possible
- Outstanding communicator, articulate, fluid conversationalist
- Interested in building technical skills and learning about HTML, CSS, APIs and more
Responsibilities
- Develop deep knowledge of the HubSpot software
- Partner with our customers to effectively resolve issues through phone, email and chat
- Answer how-to questions and help customers navigate a variety of tools within HubSpot
- Diagnose software issues and engage with our product and engineering teams using established processes
- Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
- Collaborate with internal teams such as account managers or sales teams, and identify opportunities for existing customers to use more of our platform or services
- Show composure, resilience, and flexibility as customer needs evolve and case volume changes
Benefits
- Unlimited Time Off policy and flexible work arrangements
- Comprehensive Health Care Coverage
- HubSpot equity and access to Employee Stock Purchase Plan (ESPP)
- Comprehensive New Hire Onboarding & Training Program
- Training (Tuition) Reimbursement
- Free Books Program
- Primary Caregiver Leave for a minimum of 16 weeks and Secondary Caregiver Leave for 6 weeks
- Five Year Sabbatical
- Annual Fitness Reimbursement
