Database Consulting Services Specialist

Job description

Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRMs on the market.

In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees . At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Simplify, Care, and Act. We know the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.

The Role

As a Database Consulting Services Specialist, you will guide nonprofits in the best practice use of their CRM and support them as they strategically work towards their fundraising goals. You’re a Bloomerang CRM expert with additional experience in nonprofit fundraising. You’ll work directly with nonprofits to develop strategies that help them make an actionable plan for their fundraising goals.

What You Will Do

• Use your product and nonprofit knowledge to execute consulting tasks in a timely manner with high accuracy.
• Guide a full portfolio of nonprofits as they engage in utilizing their CRM to think strategically about fundraising and database management.
• Take an active role in mentoring the team in the development of the overall consulting curriculum, webinars, or one-to-many sessions on all consulting topics.
• Strategically work with your portfolio of nonprofits on their fundraising goals by recommending options to assess their knowledge gaps and potential learning paths.
• Maintain high satisfaction ratings from the nonprofits in your portfolio.
• Work with Customer Success to nurture a high retention percentage of the nonprofits in your portfolio.
• Stay up-to-date on the latest for the Bloomerang CRM product.
• Respond to team and client communications in a timely manner.
• Manage and maintain a variety of software tools that interact with your calendar, email, and our CRM systems.
• Set and achieve professional development goals, including possible additional certification in the area of consulting or nonprofit skills.

What You Need to Succeed

• 2+ years of professional experience working with non-profit organizations, CRMs, fundraising, facilitation, and development
• Knowledge of industry and fundraising best practices
• Strong analytical and decision-making skills to assess customer consulting needs and recommend solutions
• Advanced knowledge of coaching/consulting processes and procedures.
• Excellent written, oral, and interpersonal skills - to include formal presentation, coaching, and consultation.
• Exceptional internal and external customer service skills and ability to communicate effectively
• Proven experience in creating and delivering strategic programs in multiple modalities, using variety of technologies
• Ability to consistently meet goals and objectives

Nice to Haves But Not Required

• Certified Fundraising Executive (CFRE)
• National Association of Nonprofit Organizations & Executives (NANOE) Credentialling ( CNE, CDE, CNC)
• Experience using Salesforce

Benefits

Health + Wellness

You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors ²⁴⁄₇, anytime, anywhere.

Time Off

You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.

401k

You’ll receive a 401k match to help invest in your future.

Equipment

Everything you need to be successful, shipped right to your door.

Compensation

The salary range for this position is: $69,000 - $86,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.

Location

This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.

Accommodations

Applicants who require accommodations may contact [email protected] to request an accommodation in completing an application.

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Employment with Bloomerang is contingent upon signing a Proprietary Information and Inventions Agreement, satisfactory completion of our pre-employment background check, and satisfactory proof of legal authorization to work in the United States.  In accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for Employment. Any criminal offenses or crimes that are related to material duties of the role will not be considered