Job description
Who We Are:
At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results.
Extended Service Consultants are responsible for activating and configuring Emburse software for existing clients purchasing professional services. These activities include consultation to determine the best configurations for the client’s business needs and long-term usage of the software and may include support of managed service offerings.
What you’ll do:
- Responsible for managing multiple small projects and change requests from live customers
- Provide guidance and feedback for ongoing improvements and additions to internal processes
- Serve as escalation point for Extended Services Specialists for product, process and best-practice questions beyond the scope of the Implementation Specialist’s knowledge and abilities
- Act as training resource for new and existing Extended Services team members
- Act as an internal technical product knowledge resource in collaborative training, testing and troubleshooting activities team members and cross-functionally
- Act as a primary or secondary resource on projects which are identified as sensitive, complex and/or strategic
- Assist in developing and updating change management processes, with a focus on increased efficiency and turn-around time
- Provide exceptional customer service to clients by phone, email and via web
- Demonstrate proficiency with the product and translate client requirements to capabilities of the software
- Consistently improve technical product knowledge through training, self-directed research and testing, and internal consultation
- Facilitate requirement gathering sessions and provide recommendations based on existing customer setups
- Consult with clients on best practices and use of Emburse products to meet their business requirements
- Scope and manage custom change requests and create customer SOW documents
- Configure the product to meet the needs and requirements of the client, according to the scope of the project
- Provide regular status updates on project deliverables and milestones through defined processes
- Balance multiple concurrent projects within set workload expectations
What we’re looking for:
- Bachelor’s degree, college diploma in related field and/or equivalent experience
- 5 years experience using or administrating database-driven workflow products and/or financial management software
- Minimum 3 years experience working with Emburse products (or equivalent) within the area of responsibility preferred
- Ability to manage multiple large initiatives and cases with minimal guidance
- Proven ability to handle customer escalations and concerns
- Experience working with data to solve business problems/generating actionable insights
- Demonstrate strong communication and customer handling skills
- Excellent business writing and verbal communication skills
- Strong knowledge of accounting systems, practices, and terminology as relevant to our product offerings (outbound files that load into accounting systems)
- Ability to influence and be effective with the senior leadership team and the project management team
- Ability to see the big picture, evaluate, and create efficient processes
- Highly efficient in using Microsoft products with an emphasis on Excel
Why Emburse?
Finance is changing—and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what’s next, not what’s slowing them down.
• A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize
their finance operations.
• A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-
world challenges.
• A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that
supports your success.
• A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making
for businesses everywhere.
Shape your future & find what’s next at Emburse.
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
