Job description
What Makes Us Unique
At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers’ biggest challenges. Since our founding in 2012, we’ve become the World’s Best Hotel PMS Solutions Provider and landed on Deloitte’s Technology Fast 500 again in 2024 – but we’re just getting started.
Location: Remote - (Latin America) - shift: 9am to 6pm (UTC time)
How You’ll Make an Impact:
As a Deal Desk Analyst you will be responsible for supporting the global sales organization in structuring deals, leveraging pricing strategy, quote management, contract review and the overall deal approval processes. This position works closely with Finance, Support and Sales Ops to ensure deals are structured and negotiated to comply with Cloudbeds policies.
Our Deal Desk Team:
Deal Desk is driven by the opportunity to streamline and optimize the sales process, ensuring that deals are structured efficiently and accurately. People who thrive on our team are those who are highly adaptable, solution-oriented, self-motivated, independent and enjoy working in a fast-paced, dynamic environment.
What makes us special is our ability to maintain a sense of connection through a flexible approach to communication and regular touchpoints to stay aligned, despite working in different parts of the world.
What You Bring to the Team:
- Assist with the day to day of pricing approvals, ensuring compliance with approved pricing strategies
- Provide proactive support to the global sales team in order to help drive new deals as well as expansion opportunities
- Work cross-functionally to identify acceptable options to facilitate deal closure.
- Maintain and enforce agreed-upon deal, close dates, & packages
- Day to Day reconciliation of closed deals to ensure timely and accurate reporting of Sales Numbers
- Work as the liaison between the sales and billing team when it comes to issues/questions regarding invoicing, promos, etc.
- Identify and make recommendations for process improvements; assist or drive implementation
What Sets You Up for Success:
- Experience in Sales, Sales Operations, Marketing Operations, Business Insights
- Highly organized, customer-focused, innovative, and strong attention to detail
- Excellent written and verbal communication skills
- Problem solving and collaboration skills
- Experience in prioritization of deliverables and tasks
- Proven experience working with sales technology and analytical tools such as Excel/Sheets, Salesforce.
- Ability to conduct sophisticated and creative analysis of complex data and translate the findings into actionable results
- Fluent English
#LI-LP1
What to Expect - Your Journey with Us
Behind Cloudbeds’ revolutionary technology is a team of redefining what’s possible in hospitality. We’re 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven’t dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we’re not just watching the future of hospitality unfold – we’re coding it, designing it, writing it and shipping it. If you’re ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo)
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access provided to professional Therapy and Coaching
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 858-201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
