Job description
About Mixpanel
Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.
Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.
About the Deal Desk Team
The Deal Desk Team plays a critical role in the quote-to-cash process by ensuring deals are structured efficiently and in alignment with company policies. The team serves as an engine driving revenue growth, reducing financial risk, and guiding sales on optimal commercial structuring. Mixpanel’s Deal Desk is currently based out of San Francisco, and sits under the Operational Finance Organization which is spread across San Francisco, Barcelona, India, and London. It is a rapidly growing team, with lots of cross-functional visibility, working closely with Finance, Sales, Legal, Partnerships, and more.
About the Role
We are looking for someone who is able to apply critical thinking and problem-solving to unique contract scenarios and troubleshoot Salesforce CPQ with ease. The Deal Desk analyst should be detail oriented, have experience reviewing SaaS contracts, and are able to interpret non-standard terms and conditions. They are comfortable with ambiguity and adapt to priority changes in a rapid-paced work environment. This person excels at working independently, with minimal direct supervision, as well as collaboratively with their team and across different functions. The Deal Desk Analyst is able to effectively communicate with all relevant stakeholders and navigate decision making under pressure. Their presence on the team contributes to an overall efficiency of the Quote to contract process. This role will report to the Deal Desk Team Lead in San Francisco.
Responsibilities
- Serve as a trusted advisor to our Global Sales team, offering insights on optimal deal structures and strategies to ensure effecient quote to cash operations.
- Review and approve CPQ quotes to ensure they align with company policies and objectives, closely scrutinizing non-standard contract terms, including SLAs, and other customer-specific requests.
- Assist in drafting commercial language on order forms to reflect negotiated terms accurately and route DocuSigns for final execution.
- Escalate and manage deal risks, approvals, and provide recommendations for non-standard terms and pricing. Identify potential risks in deal proposals and suggest mitigating strategies.
- Review and approve post-sales contractual changes, including amendments, restructures, and re-bills, ensuring timely and accurate processing to meet customer needs and business requirements.
- Serve as an expert on our Configure, Price, Quote (CPQ) system, troubleshoot bugs independently and ensure CPQ processes are efficient and user-friendly.
- Conduct training sessions for AEs on CPQ usage, best practices, and deal basics. Develop enablement materials to support the sales team’s ongoing education.
- Manage and execute transaction processing on both the Google and Amazon Marketplace platforms in a timely and accurate manner.
We’re Looking For Someone Who Has
- Bachelor’s degree in Business Administration, Accounting, Finance, or a related field
- 3+ years of experience in Enterprise Software/SaaS B2B Industry – Order Management, Finance Operations, Deal Desk or Sales Operations experience preferred.
- Proficiency in Salesforce, CPQ tools, and other relevant software applications
- Ability to review and recognize non-standard contract terms, including SLAs, and other customer-specific requests
- Strong understanding of SaaS business models, pricing strategies, and revenue recognition principles
- Ability to get along well with others, work in a fast-paced, dynamic environment, manage multiple priorities and styles simultaneously.
- Excellent analytical and problem-solving skills, with the ability to make data-driven decisions
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Compensation
The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage. You can view our benefits offerings here.
Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information.
Mixpanel Compensation Range
$114,500—$139,500 USD
Benefits and Perks
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
*please note that benefits and perks for contract positions will vary*
Culture Values
- Be Open: When knowledge becomes open, we can come together as a team to collaborate around a shared purpose
- Customer Focus: Our customers’ success is our success
- Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business
- Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives
- One Team: We can’t win without each other
Why choose Mixpanel?
We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.
