Job description
At City Electrical Factors, we encourage our people to ask questions, create, discover, and learn.
If you’re passionate about what you do and think you can contribute, we encourage you to apply even if you don’t meet every requirement listed. Your unique experiences and perspectives could be exactly what we need to grow and innovate.
Let’s build something great together!
About CEF:
CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.
We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this.
Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace.
To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in…
Life as a Supply Chain Systems Delivery Team Lead:
As a Supply Chain Systems Delivery Team Lead, you’ll be joining a newly established Global team with members spanning UK, US and Canadian geographies. You’ll be empowered to define and deliver a vision for global delivery excellence and supported daily in achieving it.
We are already a forward-thinking team where curiosity, collaboration, and continuous learning are at the heart of everything we do. We need the right kind of leaders to demonstrate and live our values, and form meaningful relationships with our global business colleagues.
Our atmosphere is relaxed and empowered—built to bring out the best in people—and our work spans from large-scale transformation programmes to small, targeted applications, focused on Supply Chain (Purchase, Inventory, Warehouse). We never stand still, constantly striving to better understand our business and customers, and improving the way we deliver. If you’re passionate about people, delivery excellence, seeing your work deliver real value, then this role is for you.
Your Objectives:
- Lead and Develop the Delivery Team - Recruit, coach, and mentor new and existing team members, helping them grow both professionally and personally through regular one-to-ones and feedback.
- Foster a Positive Team Environment - Champion a collaborative, inclusive, and empowering culture where wellbeing, psychological safety, and shared ownership are prioritised.
- Improve Delivery Practices - Continuously evolve our agile processes and promote ways of working that support high performance, autonomy, and team confidence.
- Drive Continuous Learning - Identify skill gaps, support personal development plans, and encourage learning opportunities in partnership with the Practice.
- Facilitate Collaboration - Lead delivery workshops, retrospectives, and team activities to encourage reflection, knowledge sharing, and creative problem solving.
- Support Change and Growth - Introduce process improvements that benefit the team and support recruitment and onboarding of new members as the team evolves.
- Strengthen Stakeholder Relationships - Build and maintain trusted relationships across the business, acting as a key point of contact for delivery updates and team insights.
- Champion Team Culture and Values - Be an advocate for our principles, embedding a no-blame mindset, celebrating success, and reinforcing a strong, shared team identity.
Essential Skills and Requirements:
- Proven Leadership in Agile Environments - Experience leading and coaching cross-functional teams, with a strong grasp of Agile and Kanban methodologies. You help teams grow, adapt, and take ownership of their delivery.
- Supportive, People-First Approach - A natural mentor who leads with empathy, builds trust, and prioritises team wellbeing. You foster an inclusive, safe, and motivated working environment.
- Strong Communication & Collaboration - Skilled at communicating clearly with both teams and stakeholders, ensuring alignment, transparency, and shared understanding.
- Commitment to Continuous Improvement - You champion team retrospectives, workshops, and delivery reviews to drive iterative improvements and encourage shared learning.
- Culture & Accountability Advocate - Passionate about team culture and psychological safety. You promote a no-blame environment and encourage individual and collective responsibility.
- Data-Driven Mindset - You use delivery metrics to identify trends, support decisions, and track success, without losing sight of the human element.
- Stakeholder Engagement - Experienced in building strong relationships across the business to support smooth delivery and shared goals.
Interview Process:
- Screening Call with Talent Acquisition
- 1st Stage Interview with Delivery Practice Lead and member of the team.
- 2nd Stage Interview with Global Head of ERP & Supply Chain Systems
Package:
- Competitive basic salary
- Annual IT Bonus scheme
- Our teams predominantly work remotely but we have an award-winning IT Headquarters based in Durham where you will always receive a warm welcome!
- Pension: 3% ee’e / 3% e’er (Total 6%)
- Champion Health – a comprehensive physical, mental & financial wellbeing platform, offering bespoke content on all aspects of wellbeing & life including recipes, workouts, blogs and loads of other content for you.
- MySavings - Employee Discount Platform
- Free use of the state-of-the-art private gym at our IT Headquarters
