Job description
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
We are searching for a Strategic Deployment Manager with one of the leading companies in smart weapons, public safety, hardware and advanced software /SaaS solutions for law enforcement agencies on a national and global level. The Strategic Deployment Manager will be tasked with the management and delivery of Axon body camera, Taser energy weapon, in-car and interview product projects to a successful completion. This role will be an integral part in the deployment of technical solutions to Law Enforcement clients. The Strategic Deployment Manager must have strong project management and leadership skills; a good understanding of Axon products, information technology concepts and processes; strong public speaking and teaching skills; and the ability to work with both business and IT leaders to support the deployment of complex technical solutions within business timelines.
What You’ll Do
Location: Remotely from the United States. *Required travel 30-40%
Reports to: Strategic Deployment Manager, Supervisor
Direct reports: None
- Manage large and/or complex implementation of Axon hardware and software products from start through successful deployment
- Engage with technology users and decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT, Records Supervisors and Clerks, Police Officers, etc.) and program managers in order to guide and direct the successful deployment of Axon’s hardware
- Participate in pre-sales efforts including scoping of appropriate Professional Services and assisting with RFP | RFI responses and deployment plan creation.
- Provide structure and clarity where there is ambiguity in customer needs and implementation process
- Manage project scope on behalf of the agency including identifying stakeholder for all key project roles, implementing and managing project timeline, communications, and status updates.
- Document customer feature requests and issues, providing feedback to leaders and other key stakeholders.
- Maintain agency-facing and internal project dashboards, communicating progress, identify, manage and escalate risks, and ensuring end-to-end success of the implementation.
- Partner and collaborate with internal stakeholders from Proposals, Sales, Sales Operations, Finance, Customer Success, Product Management, and other Project Management teams
What You Bring
- 5+ years of project deployment and coordination experience preferred
- 5+ years working collaboratively in complex environments
- Experience utilizing technical project management tracking tools to ensure project tracking and completion
- SME-level knowledge of Axon products preferred
- Experience delivering and/or managing device deployment, infrastructure or enterprise applications projects to law enforcement or other governmental entities preferred
- Demonstrated exceptional customer relationship management skills with a track record of aligning stakeholders and driving fast-moving, rapidly changing projects, under tight deadlines
- Ability to effectively manage and handle multiple congruent/ simultaneous projects at the same time
- Excellent written and verbal communication skills with a demonstrated ability to structure projects, define milestones, and align stakeholders.
- Excellent training skills, in both live and virtual environments
- Ability to manage multiple large and complex projects simultaneously
- Enthusiasm and commitment to AXON’s Mission, Core Values, and Program Mission
- Willingness to join forces and drive company-wide initiatives across multiple departments
Other Qualifications
- Technical acumen: Become Subject Matter Expert in Axon’s products to ensure optimal support on deployments
- Demonstrated exceptional customer relationship management skills with a track record of aligning stakeholders and driving fast-moving, rapidly changing projects
- Excellent written and verbal communication skills with a demonstrated ability to structure projects, define milestones, and align stakeholders
- Operates with a sense of urgency, accuracy, and detail-orientation, while maintaining consistent lines of communication with all teams involved in each project
- Demonstrate adaptability and versatility by embracing tasks and projects beyond core responsibilities, continuously seeking opportunity to grow and learn in various aspects of the role
- Enthusiasm and commitment to AXON’s Mission, Core Values, and Program Mission
- Willingness to join forces and drive company-wide initiatives across multiple departments
- Excellent training skills, in both live and virtual environments
- Experience with Salesforce, Microsoft Office Applications, Slack, SmartSheet and QUIP is advantageous.
- PMP certification is an asset but not required
Benefits That Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Robust parental leave policy
- An award-winning office/working environment
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Ride along with police officers to see them use our technology and get inspired
- And more…
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
