Job description
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Job Details
REQUIRED SERVICE: IT Support VA
REQUESTED EXPERIENCE TIER LEVEL: Senior- Advanced Level
MIN. HOURS/WEEK: 40 hours
SHIFT TIME ZONE: PST
SHIFT HOURS: between 6am to 6pm
SHIFT DAYS: Monday to Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: N/A
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Neutral
REGION PREFERENCES: N/A
Dialer Administrator Virtual Assistant
- Dialer Management & Optimization
• Configure and maintain the outbound and inbound dialer system to meet business needs.
• Optimize dialing strategies enhance agent efficiency.
• Monitor dialer performance and key metrics, making real-time adjustments to improve contact rates and productivity.
• Troubleshoot dialer-related issues, coordinating with IT support and vendors as necessary.
· Create and maintain all company-owned phone numbers.
Compliance & Quality Assurance
• Ensure dialer settings comply with TCPA, FDCPA, and other industry regulations.
• Implement best practices to minimize dropped calls, excessive wait times, and abandoned call rates.
Reporting & Analytics
• Generate and analyze dialer reports, providing insights on call volume, connection rates, agent productivity, and campaign effectiveness.
• Identify trends and areas for improvement to drive operational efficiencies.
• Collaborate with leadership to develop strategies based on data-driven insights.
Qualifications & Skills:
• Technical Skills: Proficiency in dialer software CRM systems, and Microsoft Excel.
• Knowledge: Understanding of call center KPIs, dialing strategies, and regulatory compliance requirements.
• Problem-Solving: Strong analytical and troubleshooting skills.
• Communication: Excellent verbal and written communication skills.
• Leadership: Ability to work independently and collaborate with cross-functional teams.
Preferred Qualifications:
• Experience reporting tools, or scripting for automation.
• Knowledge of telephony systems and call routing strategies.
• Previous experience in workforce management or call center operations.
Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.
What we offer:
- Competitive rates
- Weekly payments
- Annual rate increase (based on performance)
- Paid time off
- Paid holidays
- Various open roles are available
- Free training and upskilling
- Constant support and guidance from managers and mentors
- Clear schedules and guidelines
- A vibrant community always ready to support you
- And more!
