Job description
FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.
In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents. FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities. To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch informative video.
Responsibilities:
Oversee the dialer operations and strategy, ensuring the effective management of outbound and inbound dialing campaigns.
Implement and manage dialer systems, ensuring optimal performance and compliance with company policies and industry regulations.
Analyze dialer performance metrics to identify areas of improvement, drive decision making, and enhance campaign effectiveness.
Collaborate with various teams, including analytics, IT, and operations, to design, implement and optimize dialer campaigns that align with business objectives.
Lead and mentor a team of dialer specialists and administrators, fostering a collaborative and productive environment.
Act as the primary point of contact for all dialer-related inquiries, providing expert knowledge and resolving issues as they arise.
Develop and present reports on dialer performance and productivity to stakeholders, highlighting successes and areas for growth.
Stay updated with industry trends and emerging technologies, ensuring FairMoney remains at the forefront of dialer management practices.
Bachelor’s degree in a related field is preferred; relevant experience may be accepted in lieu of a degree.
5-7 years of experience in a dialer management role with a solid understanding of automated dialing systems in a high-volume call center environment.
Proven ability to manage, optimize, and analyze dialer campaigns across predictive, progressive, and preview dialing modes.
Strong leadership skills with experience in mentoring and managing teams.
Extensive proficiency in data analysis, campaign performance metrics, and reporting, utilizing tools such as SQL, Excel, and Tableau.
Exceptional problem-solving abilities, capable of troubleshooting dialer issues and implementing effective solutions promptly.
Excellent communication skills, with the capacity to articulate complex technical information in a simplified manner to diverse audiences.
Demonstrated adaptability in fast-paced environments with strong time management and multitasking capabilities.
Familiarity with ETL tools and the ability to collaborate with IT and Analytics teams on dialer integration and optimization projects.
25 days paid vacation, Sick & Public Holidays to B2B contractors.
Remote (timezone must have significant overlap with CET).
Training & Development budget.
Paid company business trips.
Recruitment Process
- Screening call with Recruiter: 30 minutes.
- Interview with Collections Cluster Lead & Head of Operations.
