Job description
FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.
In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.
FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch informative video.
About this role
When it comes to building great products, the Product Research function is the first line of defence. The product researchers are the gatekeepers of the truth, keep the other team members honest about which problems need to be solved and ultimately are the ones which hydrate the funnel of work done by other stakeholders in the product development value chain - product design, product management, product engineering et al.
At FairMoney, we not only accept this truth - we embrace it.
To that, we are looking for an experienced product researcher who has the below skillset & qualities and is eager to join a group of fellow missionaries who are disrupting the financial services industry in one of the last remaining frontiers of the world where technology has not been utilised to its maximum potential to boost financial inclusion: AFRICA!
- You have a strong understanding of human psychology & biases and use that as a foundation of your research.
- You believe in discovering real problems faced by real people & not stopping until you get to the heart of the problem. To be crystal clear on this, the opposite of this trait would be akin to falling in love with a shiny solution (just because its the new trend) and then trying to pigeonhole it back into an artificially created problem statement.
- You are well versed in a wide variety of research methodologies & know which weapon to use from this arsenal basis the nuances of the problem statement: size & scope; tactical & strategic; formative & summative; qualitative & quantitative; et al.
- You define, maintain & own the user research roadmap.
- You see the big picture & without getting lost in details. This allows you to easily digest raw data from reviews, user feedback, customer support tickets, focus groups et al & come up with actionable recommendations.
- You can easily communicate (both in a written & spoken manner) your research discovery & then convey that as an actionable insight in an articulate manner.
- You effectively collaborate with fellow Product Managers, Product Designers & business stakeholders. The operative word here is “Collaborate” which also means challenge unclear assumptions, help concretise diffused problem statements & ensure that if we get lost in our discussions, we reorient by putting the user’s interest at the locus of all decisions.
- You know the right balance to strike between using data & your gut/intuition. But you do not always use the latter as an escape route to convince your stakeholders.
- You are guilty of attracting talent :-) . This is important because you will need to recruit a team of product researchers to help us uncover even more deep insights about our users across the different business units at FairMoney.
- Despite all of the superpowers, you have no chip on the shoulder & are fun to work with.
Preferred background & experience:
5+ years of consumer research experience with proven success in building consumer facing products in emerging markets.
Prior experience building mobile first, Fintech products (lending, savings, payments, investments, insurance & remittance).
Masters degree in fields like human psychology, Human Computer Interaction etc., would be added advantage.
Private Health Insurance
Pension Plan
Paid Time Off
Remote Work
Training & Development Programs
