Job description
Elevated Third is a global B2B digital agency and Drupal expert. We design, build, and optimize complex digital experiences that drive measurable growth for enterprise and mid‑market clients.
We’re looking for an experienced Digital Project Manager to take ownership of our in‑house maintenance portfolio—10–15 active retainer engagements representing a healthy, recurring‑revenue stream. If you thrive on juggling multiple client relationships, improving processes, and keeping cross‑functional teams laser‑focused, let’s talk.
What You’ll Do
- Own the growth and support program. Plan, prioritize, and deliver enhancements, fixes, and small projects across a portfolio averaging ~600 billable hours per month. Track burn and forecast capacity weekly in Asana and Mavenlink.
- Drive scope, budget & margin. Maintain portfolio margin of ≥ 65 % and individual project utilization of 90 % billable. Proactively flag risk, manage change requests, and keep stakeholders informed.
- Lead Agile ceremonies. Run sprint planning, backlog grooming, daily stand‑ups, and client sprint reviews; ensure tickets are well‑defined and QA‑ready.
- Be the client’s strategic partner. Serve as primary point of contact; maintain NPS > 6. Identify organic growth opportunities and collaborate with Account Strategy to draft SOWs.
- Coordinate a cross‑functional team. Align developers, strategists, designers, and QA specialists; communicate dependencies and remove blockers quickly.
- Champion quality. Enforce testing standards, oversee UAT, and shepherd releases through deployment.
- Continuously improve. Document lessons learned, refine process workflows, and share best practices with the wider PM team.
What You’ll Bring
- 5+ years of digital project management experience in an agency environment, with at least two years owning maintenance or ongoing optimization programs.
- Proven ability to manage multiple concurrent engagements and teams, balancing 600+ monthly hours.
- Working knowledge of Drupal (or similar CMS) fundamentals and the ability to translate technical concepts for non‑technical audiences.
- Hands‑on experience with Kantata, JIRA, or comparable PM tools.
- Solid grasp of Agile/Scrum principles and the flexibility to adapt process to project realities.
- Strength in budgeting, forecasting, and resource planning; comfortable digging into spreadsheets and reporting burn rates.
- Exceptional communication & relationship‑building skills—clients and teammates trust you.
- Habitual problem‑solver who leverages AI and automation to streamline repetitive tasks.
- Authorization to work in the United States.
Bonus Points
- Exposure to Google Analytics 4, SEO, or CRO methodologies.
- Familiarity with marketing‑automation platforms (e.g., Marketo, Pardot, HubSpot).
- Basic understanding of web‑accessibility standards and performance optimization.
How We Measure Success
- Portfolio hours managed ≈ 600/mo with ≥ 65 % project margin.
- Average portfolio NPS > 60 and client retention on multi‑year retainers.
- Timesheets and resourcing kept current with fewer than one follow‑up per quarter.
- Demonstrated contribution to organic growth pipeline (identifying & scoping upsell opportunities).
Working at Elevated Third
We’re remote‑first—spread across four U.S. time zones—and united by our curiosity, candor, and commitment to measurable results. You’ll enjoy:
- Competitive salary & 401(k) match
- Generous PTO plus paid parental leave
- Comprehensive medical and dental insurance with little to no premiums, dependent on choice of plan
- Stipends for home‑office setup, professional development, and conferences
- Flexible schedule built on accountability, not seat time
- A smart, supportive team that actually likes process
Salary Range:
The expected base salary for this role is $80,000–$90,000 USD annually. Exact compensation within this range will depend on factors such as skills, experience, and location.
Pursuant to pay transparency laws in Colorado, California, New York City, and Washington, we are disclosing the base salary range for this role. Final compensation may also include other forms of compensation and benefits.
Sound like a fit? Click “Apply” and show us how you’ve kept complex web programs running like clockwork.
