Director

Job description

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams.  Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

Join us to redefine an iconic brand! Constant Contact has long been a trusted partner to small businesses and nonprofits—but we’re just getting started. As we enter a bold new phase of growth, we’re looking for a visionary and creative external communications leader to redefine how the world sees, feels, and connects with Constant Contact.

As Director of Global Public Relations, you’ll architect and execute a bold communications vision that positions Constant Contact at the forefront of the small business revolution. This is a transformational role for a visionary communications leader ready to shape how millions of entrepreneurs worldwide connect, grow, and thrive.

You’ll be the strategic force behind our most ambitious communications initiatives—driving breakthrough earned media campaigns, establishing our executives as the definitive voices in digital marketing, and orchestrating global communications strategies that fuel business growth and industry leadership.

Reporting to the Vice President of Corporate Communications, you’ll work directly with our CEO, CMO, and executive leaders to shape a brand that’s as bold and innovative as the customers we serve.

Key Responsibilities:

Architect Brand Dominance Through Earned Media

• Pioneer innovative PR strategies that catapult Constant Contact’s visibility and market leadership across global markets
• Collaborate with the Executive Creative Director and Head of Brand to develop and refine comprehensive brand strategy and narrative positioning
• Cultivate powerful media ecosystems with tier-1 journalists, industry tastemakers, and influential voices who shape the small business landscape
• Generate game-changing earned media coverage that drives measurable business impact and positions us as the undisputed leader in small business empowerment
• Craft story frameworks that transform how the world understands small business potential and digital marketing innovation

Build Iconic Thought Leadership

• Collaborate with internal communications to create a unified executive presence that drives industry conversations
• Transform our leaders into sought-after voices who define the future of small business success and digital marketing evolution
• Design and execute thought leadership campaigns that establish Constant Contact executives as the go-to authorities for media, conferences, and industry forums
• Shape the global dialogue around entrepreneurship, digital transformation, and small business resilience

Drive Data-Powered Storytelling Revolution

• Partner with our market insights center of excellence to transform proprietary research into compelling narratives that capture global attention
• Create breakthrough marketing strategies for data releases that generate widespread media coverage and establish Constant Contact as the research authority
• Orchestrate perfectly-timed, multi-channel campaigns that maximize the impact of every data story and research initiative
• Turn insights into influence, positioning our research as the definitive resource for understanding small business trends

Lead Global Communications Excellence

• Spearhead communications strategy across all international markets, ensuring cohesive brand presence while driving local market relevance
• Build and guide world-class regional teams and agency partnerships that deliver exceptional results across diverse markets
• Create scalable global frameworks that amplify our message while respecting cultural nuances and market dynamics
• Drive measurable PR performance that demonstrates clear ROI and business impact across every market we serve

Master Crisis Leadership & Reputation Excellence

• Develop bulletproof crisis communication strategies that protect and enhance brand reputation during challenging moments
• Lead high-stakes reputation management with decisive action and strategic thinking that turns challenges into opportunities
• Anticipate and neutralize potential risks while building resilient communication frameworks for long-term brand protection
• Command crisis situations with confidence, ensuring Constant Contact emerges stronger from every challenge

Champion Cross-Functional Innovation

• Break down silos and build unprecedented collaboration across marketing and the rest of the company
• Execute complex, multi-stakeholder initiatives with flawless precision and unwavering attention to detail
• Drive alignment and accountability across diverse teams while maintaining exceptional standards and brand consistency
• Create systems and processes that scale excellence across every communications touchpoint

What You Bring

Visionary Experience

• 8-12 years of progressive communications leadership in consumer technology or small business-focused environments and/or top PR agency experience working with clients in the consumer tech and SMB tech space
• 4+ years directing complex, multi-market communications programs that delivered transformational business results
• Proven track record of generating breakthrough media coverage in premier business and technology publications
• Demonstrated expertise in executive positioning and internal/external communications alignment

Strategic Excellence

• Master of data-driven storytelling with experience transforming research into compelling media narratives
• Global communications expertise with successful multi-market campaign leadership
• Crisis communications mastery with proven ability to navigate complex reputation challenges
• Exceptional project management skills with meticulous attention to detail and flawless execution standards

Leadership DNA

• Natural cross-functional collaborator who builds consensus and drives results across complex organizations
• Strategic thinker who translates ambitious business visions into executable communications strategies
• Detail-oriented perfectionist who maintains exceptional standards while scaling impact
• Cultural intelligence and global perspective with deep understanding of international market dynamics

Preferred Game-Changers

• Degree in communications, business, or related field
• Deep expertise in marketing technology, small business services, or entrepreneurship ecosystems
• Extensive international market experience
• Proven track record of award-winning campaigns and industry recognition - examples or portfolio may be requested

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency - All Full Time Employees

$151,000—$189,000 USD

Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we’re always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If you’re passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35©

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.