Intradiem

Founded in 1995, we develop real-time workforce automation platforms and intelligent automation solutions for customer service and back-office teams. Our main product is Dynamic Workforce Orchestration (DWO), a platform that uses live operational data to find idle time, backlogs, and performance gaps, then automatically reallocates tasks. It makes real-time adjustments, allows for cross-function flexibility, and aligns with multi-channel operations.

Our solutions help large enterprise teams unlock hidden capacity, cut operating costs, and boost team performance. The platform serves various sectors, including Healthcare, Financial Services, Insurance, Retail, Telecoms, and Utilities.

Customers have reported significant savings using our platform, including $400 million in the past year, a 7x ROI in as little as three months, and 6-10% productivity gains.

Beyond the platform, we also offer customer success management and professional services. These services cover architecture design, implementation, technical enterprise support, and business consulting. We operate in the software development industry with offices in Marietta, GA, USA, and Bristol, UK.

We believe technology should support humans, and we aim to provide people-first customer service solutions. We know that real-time action based on real-time insight is key to operational excellence.

Our core values foster a culture of service to colleagues, customers, and the community. We encourage employees to be accountable for their results and behaviors, focusing on self-awareness and continuous learning. We approach our work with energy and passion, always looking to add value by challenging norms and innovating.

We have 201-500 employees and cultivate a people-first culture that inspires, empowers, and supports everyone in their roles. We treat each employee as an individual with unique goals and ambitions, recognizing and rewarding their achievements.

We promote freedom with responsibility, encouraging creative thinking, calculated risks, and innovation. We’ve been recognized as a top workplace in Atlanta.

Our work environment is customer-focused, collaborative, transparent, and growth-oriented, with cross-functional teamwork across onshore and offshore resources. We offer competitive pay and excellent working conditions, operating on a fully remote basis.

We offer our employees a range of benefits, including:

• Flexible paid time off (PTO), 9 paid holidays, and 5 days of volunteer time off.
• A 401k plan with a match, plus education and career development opportunities.
• Life and disability insurance, along with medical, dental, and vision insurance.
• Student loan benefits.
• An Employee Assistance Program (EAP) that provides mental health, legal, and financial resources. We are a fully remote company.