Director, Business Operations

Job description

Director, Business Operations @ Midi Health: 👩‍⚕️💻

Overview:

Midi Health is the only comprehensive virtual care clinic for women in midlife navigating perimenopause, menopause, and other common midlife health challenges. Our platform provides care designed by experts, scaled by technology, and delivered by trained and compassionate clinicians. We accept most major PPO insurance products, offering convenient access to clinical care through telehealth visits, ²⁴⁄₇ messaging, and responsible prescribing of medications, supplements, and other therapies.

We’re passionately focused on improving the symptoms of women’s midlife hormone changes because the current system too often leaves women misdiagnosed and undertreated. At Midi, we’re changing that.

This job is “HOT”:  🔥

This is a rare opportunity to drive meaningful impact at the intersection of healthcare, technology, and operations. You’ll be a core member of our operations leadership team—owning high-priority projects, fixing friction in how we work, and turning data into action. You’ll help us answer questions like:

• Where are we wasting time and resources?
• What tools will help us work more efficiently at scale?
• How do we structure cross-functional projects so they actually succeed?

If you’re energized by building in ambiguity, solving real problems, and leading with empathy, let’s talk.

Business impact- Not just surviving but thriving 📈

• Find the leverage points - Use data, intuition, and input from every corner of the business to surface high-impact opportunities.
• Fix what’s broken (and make it better). Map, analyze, and improve operational workflows with an eye toward scalability and speed.
• Build smarter systems. Partner with Product, Clinical, and Engineering to evolve the tools and tech stack our teams rely on every day.
• Make metrics matter. Create dashboards, define KPIs, and tell compelling stories with data.
• Lead cross-functional projects. Align stakeholders, set timelines, and deliver on complex initiatives with company-wide visibility.
• Codify what works. Develop repeatable playbooks and best practices that make future projects faster and smoother.
• Establish operating rhythms that align teams, clarify priorities, and enable fast, consistent execution.
• Shape company strategy. Partner with leadership to translate company goals into actionable plans, identify tradeoffs, and help the business prioritize what matters most.

What you will need to succeed: 🌱

• Systems-level thinker - can see the full company picture while sweating the details that drive outcomes.
• Comfortable in high-growth, fast-moving, ambiguous environments.
• Obsessed with operational excellence, but people-first in how you lead.
• Comfortable with tools and data, and great at communicating complex ideas simply.
• Experienced manager who has successfully scaled and managed high-performing business operations teams.
• Skilled at navigating complex stakeholder landscapes and driving alignment across functions.

The interview process will include: 📚

1. Recruiter Screen (30 min)
2. Hiring Manager Screen (45 min)
3. Working Session/Case Study (1 hour)
4. Final Team Interviews (2 hours)

While you are waiting for us to review your resume here is some fun content to check out:

Our patients love us- check out some content here and here

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process.

If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].