Job description
We’re looking for a hands-on Service Operations Director to lead our DevOps and IT Operations functions. You will be responsible for the reliability, scalability, and cost-effectiveness of our infrastructure — across both development and production environments. Working closely with our Product and Engineering teams, you’ll drive strategic platform initiatives, ensure smooth internal tooling, and foster a strong culture of operational excellence.
This is a leadership role that also requires rolling up your sleeves. You’ll mentor a small, bright, but relatively inexperienced team of 5, and lead by example as you scale our platform to new markets.
DevOps
Own and manage the full lifecycle of infrastructure and operations — from development environments to live production systems
Lead the ongoing migration from Kubernetes to Nomad, ensuring minimal disruption and clear documentation
Oversee the CI/CD process using Octopus Deploy, driving improvements in deployment frequency and reliability
Monitor system performance using New Relic and other observability tools; proactively resolve bottlenecks and incidents
Collaborate with Product and Engineering on platform upgrades, internal tooling, and systems scalability
Set up and maintain VOIP infrastructure (FreePBX) as we expand into new regions
Define and refine incident response processes (business hours only), ensuring fast and transparent resolution
Take ownership of infrastructure security practices, coordinating with the broader security approach of the company
Educate and mentor your team, fostering growth in DevOps principles and operational excellence
Track and manage cloud infrastructure costs, making data-informed decisions to optimize spend
Define and monitor key KPIs: system availability, incident frequency/severity, and cost performance
IT Management
Manage IT operations, including support for internal tools and systems
Good Office365 knowledge and use of MS-Entra is essential
Own (via local staff) relationships with suppliers of hardware
Own and manage the connectivity of multiple office locations in 6 African countries
Proven experience leading DevOps or Service Operations in a scaling technology company
Strong hands-on skills in cloud infrastructure (AWS), CI/CD, infrastructure-as-code, and monitoring (preferably with New Relic)
Experience with Nomad, Octopus Deploy, Office365, and FreePBX is a strong plus
A pragmatic problem-solver who can lead strategically while diving into technical details
Excellent communicator who can explain infrastructure to technical and non-technical audiences
Experience managing small teams and mentoring junior engineers
Familiar with incident management processes and driving continuous improvement
Comfortable working remotely, with 4–6 hours of overlap with UTC+1
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:
- Remote-First Environment
Work from anywhere while staying connected to a vibrant, collaborative team.
- Competitive Salary and Benefits We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
- Premium Health Insurance
Comprehensive health coverage for you and your family, because your well-being comes first.
- Unlimited Leave
Take the time you need when you need it—no limits, no questions.
- Meaningful Impact
Play a key role in transforming customer experiences and shaping healthcare innovation.
- Collaborative Work Culture
Join a supportive, inclusive, and team-focused environment that celebrates diversity.
- Growth Opportunities
Access tools, mentorship, and resources to elevate your skills and career.
- Learning & Development Allowance
We provide an allowance to support your ongoing professional growth and skill enhancement.
