Job description
About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Director, People Operations
Location: United States; Remote, EST
Experience: Director
Job Function: Human Resources
Employment Type: Full-time
Industry: Computer and Network Security
About the position
The Director, People Operations is a strategic and operational leader responsible for designing and overseeing core people processes across payroll, benefits, and HR systems to support a growing global workforce. This role ensures compliance, drives process excellence, and enhances employee experience through efficient, tech-enabled solutions. The Director will lead a team and collaborate cross-functionally to deliver scalable, people-centered services aligned with business needs.
Applicants must hold US citizenship or US permanent resident status.
RESPONSIBILITIES
People Operations Leadership
- Lead and evolve the People Operations function across payroll, benefits, HR systems, data integrity, and compliance.
- Build and manage a high-performing team focused on operational efficiency and employee support.
- Develop and implement scalable policies, procedures, and service delivery models to support business growth and geographic expansion.
Payroll Oversight
- Oversee accurate and timely global payroll processing in partnership with internal teams and external vendors.
- Ensure compliance with country-specific wage, tax, and reporting requirements.
- Partner with Finance on reconciliation, audits, and year-end reporting.
Benefits Administration
- Own strategy and execution of global benefits programs, including health, retirement, and leave policies.
- Evaluate and recommend benefits offerings that are competitive and cost-effective.
- Ensure compliance with applicable laws such as ACA, ERISA, COBRA, and regional regulations.
HR Systems and Data
- Serve as the business owner for the HRIS (e.g., UKG Pro, Workday), optimizing functionality to support employee lifecycle processes.
- Drive automation and self-service adoption through system enhancements and integrations.
- Maintain data accuracy, reporting integrity, and security across all People systems.
Compliance and Risk Management
- Ensure compliance with local, state, federal, and international labor laws.
- Lead audits and support risk mitigation efforts related to employment practices and data privacy.
- Maintain and continuously improve internal controls and SOPs.
Process Improvement & Employee Experience
- Continuously assess and improve operational workflows for efficiency, accuracy, and employee impact.
- Partner with internal stakeholders (e.g., Legal, Finance, IT) to enhance people-related processes.
- Build and manage a knowledge base or employee service center model to support global employees.
Minimum Qualifications, Education, and Skills
- Significant experience in Human Resources and/or People Operations
- Demonstrated success leading high-performing teams and driving strategic people operations initiatives.
- Extensive experience overseeing global payroll, benefits, and HR technology platforms in complex, multi-region environments.
- Deep understanding of HR compliance requirements and best practices.
- Strong project management and change leadership skills.
- Experience with HRIS systems (UKG Pro, Workday, ADP, etc.) and vendor management.
- Ability to manage confidential information with discretion and integrity.
- Excellent analytical, communication, and people leadership skills.
Travel Requirements
- Up to 5% travel required.
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility .
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect .
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make “it” happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via [email protected] and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.
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