Job description
SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
Director of Product Management – Managed Security Services (MSS)
About SonicWall:
SonicWall is a global leader in cybersecurity, known for defending small and medium businesses, enterprises, and service providers from the most sophisticated cyber threats. With over 30 years of innovation, SonicWall has built a reputation for delivering intelligent network security, cloud security, secure mobile access, and endpoint protection—all with a focus on real-world effectiveness and simplicity.
As we expand our portfolio to meet the evolving needs of the market, Managed Security Services is a key strategic growth area. With the recent acquisition of Solutions Granted and a robust MSSP partner ecosystem, we are building the next generation of turnkey, scalable managed services for our partners and customers.
Role Summary:
We are seeking a Director of Product Management to lead our Managed Security Services strategy and execution. This leader will own the end-to-end lifecycle of SonicWall’s MSS offerings, with a focus on enabling our global community of MSPs and MSSPs to deliver differentiated, scalable, and profitable managed services. The ideal candidate has deep domain expertise in the MSP/MSSP space, a proven track record of launching successful managed services, and the leadership acumen to collaborate cross-functionally across Product, Engineering, Sales, Marketing, and Partner Success.
Key Responsibilities:
- Own the Product Strategy:
Define and evolve the vision, strategy, and roadmap for SonicWall’s Managed Security Services portfolio, aligned with market trends, customer needs, and partner success.
- Partner-Centric Design:
Collaborate with top MSPs and MSSPs to design services tailored to their business models—including multi-tenant management, SOC-as-a-Service, MDR, Firewall-as-a-Service, and ZTNA.
- Service Portfolio Management:
Lead end-to-end product lifecycle—from ideation to GTM—for managed offerings built on SonicWall technologies (e.g., firewalls, endpoint, ZTNA, threat intel, and platform).
- Cross-Functional Leadership:
Drive alignment with Engineering, Service Delivery, Sales, Operations, and Marketing to ensure on-time, high-quality launches and ongoing service enhancements.
- Business Model Innovation:
Design and optimize service packaging, pricing, and monetization strategies suitable for recurring revenue growth in the MSP/MSSP market.
- Voice of the Partner:
Serve as the internal advocate for service providers—bringing in market feedback, competitive insights, and operational realities to guide product decisions.
- Metrics and Performance:
Establish KPIs to track adoption, service quality, customer satisfaction, and partner profitability; use data to guide roadmap prioritization and iteration.
Qualifications:
- 10+ years of product management or service development experience in cybersecurity, preferably with at least 5 years in managed services for MSPs or MSSPs.
- Deep understanding of MSP/MSSP business models, operational workflows, SLAs, and tools (RMM, PSA, multi-tenant platforms, SOC operations).
- Proven success in launching and scaling managed security offerings such as MDR, FWaaS, ZTNA, or XDR.
- Experience working across hardware, software, and cloud-based security services.
- Strong executive presence and communication skills; ability to influence senior stakeholders and present to partners/customers.
- Ability to thrive in a fast-paced, ambiguous, and highly collaborative environment.
- Technical fluency in cybersecurity concepts (network security, threat detection, incident response) and comfort working with engineering teams.
- Experience building go-to-market strategies for managed services, including channel programs and partner enablement.
Preferred:
- Experience working at or with a cybersecurity vendor and a top-tier MSSP.
- Familiarity with compliance frameworks (e.g., SOC 2, ISO 27001), FedRAMP, or vertical-specific requirements (e.g., healthcare, financial services).
- An MBA or technical Master’s degree is a plus.
Why Join SonicWall?
- Be at the forefront of SonicWall’s transformation into a service-centric cybersecurity leader.
- Shape industry-defining services that empower thousands of MSPs and MSSPs globally.
- Work with passionate teams driving innovation across product, engineering, and partner success.
- Competitive compensation, equity, and benefits in a high-growth environment.
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SonicWall is an equal opportunity employer.
We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.
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