Senior Director, Product Management

Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as our next Senior Director, Product Management, Platform Experiences

About the job

We are seeking a visionary and execution-oriented Senior Director of Product Management – Platform Experiences to lead our platform product strategy and execution. In this role, you will be responsible for the foundational services, APIs, and developer infrastructure that power our product ecosystem. You will define and drive the roadmap that enables internal teams, partners, and third-party developers to innovate and scale with confidence. As a strategic leader, you will oversee a team of product managers and collaborate closely with engineering, architecture, design, and go-to-market teams to deliver robust, scalable, and forward-looking platform capabilities. You will establish a product vision and strategy to define the future of our developer tooling, deployment systems, developer experience, observability requirements, and operational capabilities. They will be the steward for evangelizing our platform capabilities and narrative and driving roadmap prioritization across a scalable cloud platform.

Key Areas include:

• Developer experience and productivity
• Platform reliability, scalability, and trust
• Infrastructure modernization
• Deployment and operational tooling
• Cross-product platform standardization
• Observability across the platform
• Evangelization of our roadmap and platform capabilities

Responsibilities

• Strategic Leadership: Define and own the long-term platform product vision and strategy aligned with company goals with a focus on platform excellence. Anticipate future needs and trends to position the platform as a competitive advantage.
• Roadmap Ownership: Build and execute a comprehensive platform product roadmap that supports both internal teams and external customers.
• Cross-functional Partnership: Collaborate with Engineering, Architecture, Security, Legal, and other Product teams to ensure the platform is scalable, secure, and extensible.
• Team Management: Lead and grow a high-performing team of product managers. Provide mentorship, guidance, and career development opportunities.
• Developer Experience: Champion an outstanding developer experience by driving improvements in APIs, SDKs, documentation, sandbox environments, and tools.
• Platform Governance: Establish frameworks and standards for platform capabilities, data management, service orchestration, and integrations. Drive platform reliability, scalability, and operational excellence.
• Performance Measurement: Define KPIs and success metrics for platform usage, reliability, scalability, and adoption.
• Stakeholder Alignment: Act as the voice of the Twilio platform across the organization (internal development platform, deployment systems, developer experience and tooling, observability, etc.), ensuring stakeholder needs are well understood and incorporated into the product planning process.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• 10+ years of product management experience, with at least 4 years leading platform or infrastructure-focused product teams.
• Proven experience developing and managing platform products such as APIs, developer tools, identity/auth, data services, or cloud-native infrastructure.
• Lead and execute ambitious platform roadmap with measurable outcomes.
• Strong technical acumen and ability to engage deeply with engineering and architecture teams.
• Demonstrated ability to drive complex, cross-functional initiatives in fast-paced environments.
• Excellent communication, stakeholder management, and organizational skills.
• Track record of building and mentoring high-performing product teams.
• Bachelor’s degree in Computer Science, Engineering, or related field; MBA or advanced degree a plus.

Preferred Qualifications

• Experience working on multi-tenant SaaS and cloud platforms.
• Familiarity with microservices architecture, Kubernetes, CI/CD pipelines, and DevOps practices.
• Passion for building scalable platforms that enable rapid product innovation.

Location

This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn’t what you’re looking for, please consider other open positions.

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $203,100 - $253,900.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $215,100 - $268,800.
• Based in the San Francisco Bay area, California: $238,900 - $298,600.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until August ²⁹⁄₂₀₂₅ but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.