Job description
Company Description
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
Your Role
The Director of the Technical Services Resource Management Office (RMO) is responsible for overseeing the global team that is responsible for the allocation and utilization of resources within the Technical Services organization, ensuring efficient project staffing by monitoring resource availability, forecasting future needs, and matching resources to projects to optimize productivity and meet project deadlines.
As the Director of Technical Services RMO, you will lead the Resource Management, Capacity Planning, and Vendor Management functions. You’ll partner with Technical Services Business Leaders, Finance, Technical Services Operations, Sales Operations, and Contingent Workforce teams. Your primary objective will be to ensure that Technical Services has the resources it needs to achieve its goals, including the capacity to meet current and future demands.
Your Impact
Capacity Planning: Ownership of process and capacity models to forecast headcount needs by geo and skillset. You’ll assess supply and demand by leveraging the capacity planning expertise on the team. Collaborate with Executive leadership and Finance to determine staffing needs based on supply, demand and skills
Staffing Process: Leads distributed team that facilitates the fulfillment of staffing requests and prioritizing resource requests, working with Project Managers and other team members to ensure the right staff assignments are made in right timeframes. Centralize the reporting & insights of resource requests globally to highlight challenges and path to resolve routine skillset gaps
Staffing Interlocks: Drive rigorous interlocks across the organization to review pipeline impacts on near term demand & resource allocation / forecasting calls to review planned & actual workload. Highlight over or under utilized resources and propose corrective actions. Develop strategies with business to optimize team composition and skill sets to meet demand.
Resource Management Governance: ownership of regular cadence and framework of reporting RMO KPIs. Leverage the team to conduct audits on skills accuracy and timesheet compliance
Vendor Management: Manage the global Technical Services Vendors by putting in place governance structures to track vendor performance. Leverage vendors to address short term and long term Technical Services capacity gaps via existing or new vendors. Manage the onboarding process of new suppliers.
Drive transformative projects across the RMO team in support of data integrity, leveraging automation / tooling where possible
Qualifications
Your Experience
10+ years in customer-facing technology services projects in a Resource Management capacity including understanding of Professional Services consulting business in a technology product and/or services company
BS or Business bachelor’s degree
Self-starter, solution-oriented, and willing to learn
Exceptional communication, influencing and analytical skills
Strong oral presentation, listening and influencing skills
Proven problem solving and collaboration skills
Familiarity with forecasting processes and tools
Understanding of organizational goals and strategic priorities; ability to work under pressure and manage multiple priorities
Requires managing the process worldwide, so must be willing to work outside normal local work hours on occasion
Experience using a Professional Services Automation tool to manage projects, skills and resources
Ability to make assessment and judgment calls quickly and accurately
Advanced Excel / Google Sheet skills, mathematical aptitude
Additional Information
The Team
The Director of the Technical Services RMO will be a member of the Technical Services Operations leadership team. The Technical Services Operations mission is to drive business partnership to enable seamless service delivery with foundational process and tooling, business insights, executive reporting, and drive continuous improvements across those areas
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $121000 - $196000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
