Job description
Are you a fluent Dutch speaker? Do the next step and kick-start your career dynamically!
We are looking for Dutch After Sales Consultants to work in Greece (remotely all over Greece) for the world’s largest multinational technology company that designs, manufactures, and markets smartphones, tablets, personal computers (PCs), software (iOS and MacOS) portable and wearable devices!
Join a dynamic & multicultural team and let your new journey begin in Greece!
Responsibilities:
Act as the first point of contact for all the Dutch-speaking customers
Identify and assess customers’ needs to achieve satisfaction
Provide iOS software troubleshooting for mobile devices (mobile phones, tablets & more)
Assist customers to manage/secure their account - ID & passwords
Resolve customers’ online store post-sales requests
Deliver high-quality support and handle customer complaints, provide appropriate solutions
Manage large amounts of incoming calls
Build sustainable relationships and trust with customer accounts
Native-level or near-native level in Dutch
B2 level in English
Tech savvy, curious and problem-solving acumen
Familiar with iOS and/or MacOS, or comparable technology, is preferred
Able to identify technical issues and suggest immediate solutions to clients
Excellent communication and problem-solving skills
High School Diploma holder
Flexible to work night shifts/ weekend shifts (if applicable)
Prior customer support experience would be an advantage
Competitive salary (1200€ gross / 14 salaries per year)
Performance-based bonus up to 250€
Relocation package in case you reside outside of Greece (flight ticket to Greece, cab fare from airport to your hotel, 4-week hotel accommodation, assistance finding an apartment, real estate fees covered by our company)
First-class ongoing training and career development opportunities
Work from home policy - All over Greece
You will join a multinational leader
Multicultural and modern working environment
Free Greek language lessons
Onsite canteen and casual dress code
Fun interactive activities organized within the team
