Job description
ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. Unlike traditional recruitment agencies, we act as a dedicated extension of our clients’ teams — delivering high-quality service with precision, efficiency, and a personal touch.
We’re currently hiring on behalf of a U.S.-based client in the Money Lending Services industry. The client is looking for a highly detail-oriented Email Support Specialist to assist with shared inbox management and internal email processing.
NB – Working Hours:
Monday to Friday
9:00am to 18:00pm Eastern Standard Time (EST) (15:00pm to 00:00am South African Standard Time (SAST). These hours are subject to change in accordance with daylight saving time in the United States.
PLEASE NOTE:
Work Environment: This is a remote role for South African Citizens only
Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download), with wired Ethernet connectivity is mandatory. Applicants without a fixed fibre line CANNOT be considered
Power Backup: A reliable backup solution for load shedding and outages is required. Applicants without a power backup cannot be considered
Duties & Responsibilities
Manage a shared email inbox used by the internal team.
Review incoming emails from external lending companies and:
Route them to the correct brokers internally.
Log relevant information into internal systems or databases.
Loop in appropriate internal contacts to ensure follow-ups and responses.
No external email communication or customer voice interaction — this role is strictly internal and email-based.
Excellent written and verbal English communication skills.
Strong reading comprehension.
Exceptional logical reasoning and problem-solving abilities.
Ability to analyze and categorize different types of email inquiries and act accordingly.
Sound judgment and the ability to apply past learning to similar new scenarios.
Basic proficiency with computer systems.
Comfortable navigating MS Office and Outlook.
Ability to learn new systems and follow structured workflows.
Background or familiarity in finance or accounting will be advantageous but not essential.
If you are not contacted within 14 working days, please consider your application unsuccessful.
