Job description
All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
About JumpCloud
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
About the Role
We are looking for a high-performing Enterprise Account Manager to join our team in India. This is a crucial role responsible for managing and growing a strategic multi-million dollar book of business with our most critical Tier 1 and upper Tier 2 customers in EMEA.
Working remotely from India, you will serve as the executive relationship owner and strategic advisor to a portfolio of high-value direct and partner-led accounts. You’ll drive deep customer engagement, ensure successful renewals, and identify and close upsell and cross-sell opportunities. This is a highly visible role for an individual who thrives in a value-based selling environment and has a proven track record of success managing enterprise SaaS accounts.
Given the time difference, flexibility in working hours to align with EMEA business hours (approx: 1pm - 10pm IST) will be essential to effectively collaborate with customers and internal teams.
Key Responsibility: Strategic Account Ownership
- Own a high-value portfolio (>$7M ARR) of enterprise and upper-mid-market customers in EMEA.
- Build executive-level relationships with customer stakeholders to position JumpCloud as a strategic partner.
- Lead Quarterly Business Reviews (QBRs), renewal negotiations, and multi-year account planning.
- Identify whitespace and expansion opportunities and execute growth strategies across the portfolio.
Key Responsibility: Revenue Retention & Expansion
- Drive consistent execution against key performance indicators (KPIs): Net ARR growth, renewal rates, expansion revenue, and product adoption.
- Accurately forecast pipeline and own commercial negotiations in collaboration with Renewal Specialists.
- Develop territory and account plans aligned to customer business goals and JumpCloud’s roadmap.
Key Responsibility: Cross-Functional Leadership
- Collaborate closely with Customer Success Managers (CSMs) to ensure strong adoption and solution value realization.
- Partner with Sales Engineering, Product, and Support teams to drive outcomes for complex or strategic customers.
- Work with Marketing and Partner teams to build co-selling motions and targeted campaigns.
Key Responsibility: Global Collaboration
- Work effectively across time zones to support EMEA customers and internal teams.
- Willingness to travel internationally for key customer meetings, strategic workshops, or company events as required (~10%).
Requirements:
- 10+ years of experience in Enterprise SaaS account management or customer growth roles.
- Proven track record managing a large book of business ($10M+ ARR) and consistently exceeding growth and retention targets.
- Experience managing both direct and partner-led enterprise accounts.
- Strong command of value-based and solution selling methodologies (e.g., Challenger, MEDDIC, SPIN).
- Demonstrated executive presence and ability to influence C-level stakeholders and decision-makers.
- Highly proficient in CRM and forecasting tools (e.g., Salesforce, Clari).
- Strong organizational skills and a strategic mindset for multi-threaded customer engagement.
- Bachelor’s degree required. An MBA or a technical degree is a plus.
Why Join JumpCloud?
- Strategic Role: Be a key driver of revenue growth and customer satisfaction across JumpCloud’s most important accounts.
- Autonomy & Impact: Own your territory, influence product and go-to-market strategies, and make a measurable impact.
- Remote & Flexible: Work from anywhere in India with a modern, results-driven work culture.
- Career Growth: Thrive in a fast-paced, high-growth SaaS company with ample opportunities for advancement.
- Global Team: Collaborate with passionate teams across North America, EMEA, and APAC.
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Where you’ll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®’s three core values is to “Build Connections.” To us that means creating “ human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.” - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line “Scam Notice”
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