Summary
The job is for a Customer Success Manager at Regrello, a dynamic startup revolutionizing automation within manufacturing and supply chain. The role involves leading the customer journey, collaborating with cross-functional teams, driving use case expansion, managing customer feedback, and being the face of Regrello to customers.
Requirements
- 5+ years of experience in professional services, consulting or customer success with a well-known enterprise SaaS solution
- Experience working with and presenting to senior management/executives at clients
- Experience working with a complex business application (ERP and/or MRP preferred)
- Strong project management skills tuned to managing scope and schedule, providing well-crafted status reports and driving accountability
- Familiarity with common customer success strategies to drive onboarding and adoption
- Desire to wear multiple hats and be agile and flexible as we grow from startup to scale-up
- A customer-centric approach to problem solving
- A deep curiosity and passion for learning and leveraging AI technologies
- Confidence in challenging conventions and an independent self-manager
Responsibilities
- Own the success of our largest customers and business units in the region
- Lead all aspects of the customer journey including onboarding, training, adoption and value realization
- Be the expert on both the solution and implementation best practices
- Collaborate with cross-functional teams to orchestrate high adoption and customer satisfaction
- Drive use case expansion and advocacy within our customer base
- Manage and triage customer feedback and issues
Benefits
- Opportunity to learn, grow and most importantly build the company
- Ability to influence leaders across industries to help drive the adoption of AI-first technology
- Chance to work with a world-class team of manufacturing, supply chain, AI and SaaS experts
- Industry-leading compensation with equity in the company
- Excellent healthcare benefits including 100% coverage for individuals & families - health, dental, life insurance and vision
- Flexible remote work from anywhere in the continental US
- Quarterly 'on-sites' with the entire company to bring us closer together
