Field Clinical Specialist

Job description

ABOUT ORGANOX:

OrganOx is an innovative, fast-paced, global medical device company with a mission to save lives by making every donated organ count. We are a commercial stage organ technology company, spun out of the University of Oxford in 2008, committed to improving transplantation outcomes throughout the world. The company’s first product, the OrganOx metra ® normothermic machine perfusion (NMP) system for liver transplantation, has been used to support more than 5,000 liver transplant operations globally. As a result of continued global expansion, we seek a motivated Field Clinical Specialist (f/m/d) to join our team.

Position Summary

The Field Clinical Specialist will be responsible for the training, support and adoption of OrganOx’s  products. This includes teaching and training users in the correct manner to ensure our products are used safely and effectively - for the preservation of organs prior to transplant.

They are the first point of contact for the customer and maintain the relationship with the relevant clinical transplant teams. The role is home based but will require frequent travel to allocated transplantation centers (40%-60%) for on-site training, support or review meetings. They will partake in the ²⁴⁄₇ on-call rota (including weekends and holidays) for on-site or remote support.

The Field Clinical Specialist will be responsible for promoting the benefits of OrganOx’s products with customers, facilitating the sharing of customer experiences to support adoption of OrganOx products and for arranging user groups to facilitate shared learning. The Field Clinical Specialist should develop an in-depth knowledge of machine perfusion and published articles, including NMP, HMP and NRP to facilitate this.

The Field Clinical Specialist will track the account performance, clinical progression, supports forecasting of system usage and consumables set allocation. They ensure customer data are maintained in the relevant database and all regulatory customer consent is collected and documented. They will support the Commercial management team in prospecting and generating new customer leads and actively support commercial projects.

The Field Clinical Specialist will work with all relevant functional teams in OrganOx. They ensure all service-related problems are resolved according to customer and contractual expectations. They will own and support customer complaint and feedback recording and provide information to the OrganOx Quality and Regulatory team. They will report product related feedback to the relevant design and engineering colleagues.

This is a remote position in Germany with regular travel within Europe.

Listed below are the major responsibilities of the role and a brief description of some of the key tasks to be performed. This list is not totally exhaustive.

Major Responsibilities

Under direction from the VP, Commercial Europe the Field Clinical Specialist will be responsible for:

Training and Support

·            Train and support transplant teams in the use of the OrganOx metra. Ensure that all users understand the operation modes on the device (with and without an organ in place).

·            Ensure that all centres and teams remain competent in the use of the device by a process of in-person follow-up on a regular basis. Ensure that existing and new team members are trained and certified.

·            Contribute towards a 24-hour, 7 days a week on-call technical support rota, ensuring that there is always a Clinical Specialist available to deal and resolve enquiries.

·            Ensure that all calls are logged, and any outstanding issues are followed up and resolved. Collect all information and disseminate to team members and other users as appropriate.

Adoption of OrganOx Products

·         Establish and maintain customer relationships, sharing best practice to support adoption of the metra. Develop adoption strategies and materials to showcase the benefits of the metra. Present these materials and strategies to customers.

·         Identify and develop “champions” of the technology at each customer site.

·         Identify relevant customer contacts, record and maintain customer database in accordance with data protection regulations.

·         Identify potential new users of OrganOx products and work with the commercial management on preparing the supply offer. Document market leads and projects in the relevant database and track the progress accurately

·         Work with transplant teams to collect data on organs perfused and preserved on the metra to build up a database of product performance and use.

·         Help to collect information about organ transplantation in general, the preferences and needs of individual units and the status of competing technologies.

·         Maintain the database of procedures carried out per centre, the types of organs transplanted and the cases where the metra has been used.

·         Support user group meetings to facilitate shared learning and best practice.

Support for Research and Development, Quality and Sales & Marketing Functions

·            Report any issues or feedback reported with the metra to the Quality team, ensuring prompt completion of follow-up actions.

·            Assist marketing personnel in understanding the marketplace, utilising knowledge of customers, hospitals, working practices etc.

·            Maintain accurate records of all training procedures.

·            Evaluate the quality of training delivered as an ongoing and cumulative process.

·            Provide a report on the status of each centre with respect to the installation and training procedures.

Additional Responsibilities

·            Maintaining good laboratory practice, adhering to SOPs and ensuring excellent record keeping. Treat animal and human tissue with due care and in accordance with SOPs and policies.

·            Continued professional development, for example studying medical journals to ensure your knowledge of the transplantation and medical device field is current.

·            Adhere to the letter and spirit of OrganOx’s Code of Conduct and all other company policies.

Skills & Experience

·            Excellent interpersonal and presentation skills, and the ability to work with customers of varying background and abilities (essential)

·            Ability to understand scientific publications in detail to develop an in-depth knowledge of machine perfusion, including competing technologies (HMP, NRP) (essential)

·            Friendly, approachable and customer focused approach to work (essential)

·            Be able to travel regularly within Europe, and elsewhere as required (essential)

·            Analytical approach to problem solving (essential)

·            Good technical, manual and dexterity skills (essential)

·            Ability to work alone (essential)

·            Willing to work long and unpredictable hours (essential)

·            Experience working in a laboratory (desirable)

·            Conversant in medical terminology and an understanding of systems and processes within the human body (desirable)

·            Up to date with new techniques and developments for the promotion and maintenance of good practice (desirable)

·            Prepared to accept a high degree of responsibility (desirable)

·            Highly observant of people and procedures (desirable)

·            Computer literate and familiar with Word, Excel and PowerPoint (desirable)

Qualifications

·            The Clinical Specialist should hold a minimum BSc in a relevant field (science, health) or have significant equivalent experience (essential)

·            Minimum of five (5) years working experience in a clinical or healthcare science environment (desirable)

·            Experience in training users of medical devices (essential)

·            Ability to provide assistance during surgical procedures (essential)

·            Broad knowledge and experience of working in operating theatres, recovery units and intensive care units (essential)

·            Full drivers licence (desirable)

A job description does not imply that the duties stated are the only ones to be performed by the job holder. Job holder will be required to follow any other job-related instruction as reasonably requested by their line manager or their designate.

At OrganOx, we value innovation, evidence, integrity, teamwork, respect, and passion. We offer competitive compensation and comprehensive benefits, including healthcare and retirement plans. We support work-life balance and provide opportunities for ongoing professional development.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.