Job description
The Financial Counselor is directly responsible for verification of eligibility and benefits, time of service payment estimations, and negotiation of front-end collection agreements for all scheduled patients. Under the direct supervision of the Financial Team Lead and Front-End Revenue Cycle Manager/Supervisor, the Financial Counselor provides support to center staff in the collection and verification process. The Financial Counselor will set the stage for an exceptional patient experience; proactively initiating financial conversations prior to the time of service to maximize time of service collections and preserve patient retention rate. Financial conversations will also field any patient questions regarding the procedure and preparation, increasing patient comfort levels and adding value to the service.
Key Responsibilities:
Maintain a level of urgency in completing the daily insurance verifications to identify financial responsibility, initiating patient contact to secure time of service collections with Financial Counseling Calls, and providing center staff support in the collection process.
Maximize time of service collections by performing financial conversations to discuss details about the procedure, specific benefits and out of pocket expenses that will be collected at time of service.
Provide primary support to center level staff to assist with verification and time of service collections; conduct financial conversations with patients presenting at the center to maximize collections.
Provide exceptional guest service to all patients, Front Desk and Center Level staff, and Interdepartmental Staff.
Uphold consistent communication within the Financial Services Department, Authorizations Department, Center Staff, Revenue Manager and Financial Team Lead.
Identify through verification (online or via phone call or other means) patient co-pay, coinsurance, and deductible information due at the time of service for accounts as assigned.
Thoroughly explain and discuss benefits and financial responsibility due with the patient and field questions accordingly.
Create payment plans according to protocol; maximize time of service collections according to established guidelines.
Accurately identify all CPT codes associated with the patient’s procedure to accurately calculate financial obligation.
Communicate any possible disruptions in workflow to the Financial Team Lead and Front-End Revenue Cycle Manager.
Be proactive in helping to resolve any issues involving verifications, collections, financial obligations, time payment agreements, etc. with the center staff, insurance verification and authorization departments.
Identify bad debt and payment plan default account and process according to protocol.
Verify and/or correct account information as necessary.
Ensure that all procedures are researched completely and given thorough follow-through to arrive at a complete and accurate verification and determination of monies owed.
Respond to telephone inquiries and emails on various subjects relating to billing, charges, account balances, insurance status and patient financial obligation in a timely fashion.
Maintain confidentiality of all classified and sensitive information and records, including patient care and HIPAA information.
Attend and participate in seminars, in-service educational classes, staff meetings, and on-the-job training programs as required.
Receive and follow directives and instructions from the Radiologists, Senior Administration, Business Managers, and Supervisors to properly perform the position function.
2 years’ experience in a medical office setting to include personal experience with: charge entry, payment posting, authorizations and account collections
Familiarity with computer based billing & A/R systems
Proficiency in keyboard and ten-key pad entry
Interpersonal skills to function in a team environment
Ability to process high volume of data
Ability to adapt to various departmental procedures on a rotating basis
Background/experience with personal computers and software related to medical billing operations
Must properly control the release of proprietary and confidential information
Knowledge and ability to understand and comply with all HIPAA and compliance requirements
Permanent Work From Home
Leave Credits
Monetary Allowance
Annual Bonus
Weekly Paychecks
Fixed Weekends Off
Thriving Company Culture with Complete Autonomy
Exclusive Specialized Training Programs
Unlock Your Potential with a Highly Competitive Salary
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Who are we?
BizForce is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH!
Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.
Why work for Bizforce?
Bizforce is a global remote workforce solutions company currently partnering with some of the largest Architectural and Engineering firms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today! Bizforce was founded with one goal – to deliver dependable high-quality skilled labor and business processes to US-based companies at affordable prices. Bizforce has grown rapidly and allows the best talent in PH to work remotely from home with the latest technology and resources. BizForce is proud to partner with PH to deliver qualified, professional workers, giving our Architects and Engineers the ability to have an unbeatable career and work from home.
