Senior Experience Strategist

Job description

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We’re taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We’re designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we’re building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn’t only autonomous…it’s also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

About the Role:

As a Business Services Consultant, known at Bloomreach as a Senior Experience Strategist, you will collaborate extensively with customers and internal teams to deliver thought leadership and successful service projects. Your main responsibilities will include educating customers on industry best practices, demonstrating how to use Bloomreach tools to achieve business value, and helping them meet organizational goals.

Your job will be to:

• Become an expert in Bloomreach Search and Merchandising products and stay informed about product developments.
• Deliver business service engagements to ensure customers are proficient in our products and derive maximum value.
• Provide strategic and tactical recommendations to customers, assisting them in developing plans to achieve their objectives.
• Suggest optimizations to existing business services to align with customer needs and the product roadmap.
• Collaborate with Customer Success, Product, Technical, and Sales teams to ensure successful project delivery and drive towards measured client value.
• Contribute to the growth of the Professional Services organization by assisting the Business Services Lead in operational processes and team development.

You have the following experience and qualities:

• 2+ years of experience in Commerce technologies, business consulting, or professional services (i.e. worked with clients on how to get the most out of a Commerce SaaS offering proven by measured value)
• Deep understanding of the eCommerce space and industry thought leadership, including site merchandising, marketing, and analytics.
• Hands-on experience using third party analytics tools (i.e. Adobe Analytics, Google Analytics, etc.) or other analytics visualization and processing tools.
• Comfort with A/B Testing principals and best practices (i.e. Categories Deep Dive & Analysis, Standard Relevance Report & Analysis, Optimizations Tracker + Tactical Support, Ranking Rules Clean-Up, Site Search Assessment, Searchable Field Audit, Custom Algorithm Analysis).
• Strong customer orientation with the ability to set and meet expectations.
• Excellent presentation, written, and verbal communication skills.
• Proven project management skills with experience in multitasking and prioritizing effectively.
• Experience with B2B SaaS and business fundamentals.
• Natural problem solver and critical thinker with a proactive approach.
• Ability to thrive in a fast-paced, technology-driven environment.
• BA/BSc degree.
• Willing to travel up to 20%.

Preferred:

• Proactive and accountable, with a bias toward action and ownership.
• Experience in enterprise SaaS services delivery and customer success.
• Experience in learning delivery for international enterprise SaaS audiences.
• Familiarity with digital experience landscapes relevant to Bloomreach products.
• Additional experience in eCommerce, including site merchandising, marketing, and analytics.

Excited? Join us and transform the future of commerce experiences.

The base salary range for this position is $90,000-$130,000, plus bonus. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits:

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution

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More things you’ll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.

• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We’ve embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.

• We believe in flexible working hours to accommodate your working style.

• We work virtual-first with several Bloomreach Hubs available across three continents.

• We organize company events to experience the global spirit of the company and get excited about what’s ahead.

• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.

• The Bloomreach Glassdoor page elaborates on our stellar 4.⁴⁄₅ rating. The Bloomreach Comparably page Culture score is even higher at 4.⁹⁄₅

Personal Development:

• We have a People Development Program – participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*

• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

• The Employee Assistance Program – with counselors – is available for non-work-related challenges.*

• Subscription to Calm - sleep and meditation app.*

• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

• We facilitate sports, yoga, and meditation opportunities for each other.

• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

• Everyone gets to participate in the company’s success through the company performance bonus.*

• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

• We reward & celebrate work anniversaries – Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn’t suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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