Job description
Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.
We’re looking for talented Full Stack Engineers with a growth mindset, engineers who thrive on solving complex challenges and want to help shape the future of AI-driven customer support.
As a Senior Full Stack Engineer at Forethought, you will design and build AI-powered products that transform the customer support experience. You’ll develop features that help support teams find answers faster, automate complex workflows, and deliver exceptional customer experiences. Our modern tech stack includes React.js, TypeScript, FastAPI, and MongoDB. As a key member of our early engineering team, you’ll work closely with Design, Product, and Backend teams to turn complex challenges into elegant, intuitive solutions. You’ll own the frontend architecture, write clean and maintainable code, and develop reliable integrations with REST APIs.
What a typical week may look like at Forethought:
- Develop new features using React.js
- Modify and extend behavior of back-end code using Python
- Work with other engineers to develop an API endpoint
- Work with the design team to develop a pixel-perfect interface
- Help think of new features and product ideas
- Test and launch your code to the world’s largest companies
- Iterate and do it all over again
What we value and look for in a forward-deployed engineer:
- [Required] 5+ years experience in front end or full stack development
- [Required] Proficiency in JS/HTML/CSS with React.js
- Strong coding ability; able to work in large codebases with fluency
- Solid grasp of computer science, algorithms and data structures
- Past work building web applications in a real world setting
- Detailed ability to implement pixel-perfect UI from pixel-perfect mockups
- “Full-stack” mentality; Python experience is a bonus
- Adaptable, humble, and interested in making an impact
- Bachelor’s in Computer Science or related field
What you get:
- A fast-paced and collaborative environment
- Build category-defining products
- Work with world class talent (Facebook, Dropbox, LinkedIn, Google)
- A chance to be an early member of the team with equity to match
- Make an impact and help make everyone a genius at their job
- Medical, dental, and vision coverage
- Unlimited PTO policy
