Job description
Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.
You will spearhead our partnerships function, turning trusted relationships into a scalable go-to-market channel. You’ll source, onboard, and manage partnerships with private equity firms, customer experience (CX) consultants, business process outsourcers (BPOs), and technology partners, generating sales opportunities while collaborating across our internal teams.
Key Responsibilities
- Source, pitch, and close new partnerships (PE firms, CX consultants / BPOs, technology partners
- Onboard and enable partners with the scalable collateral, training, processes, and engagement
- Manage day-to-day partner operations and relationships (deal flow, follow-ups, tracking)
- Generate partner-sourced sales opportunities for the sales team to close
- Collaborate with marketing, sales, product, and execs to activate partnerships
Required Qualifications
- 6-10 years in partnerships, growth, sales, customer success, or product marketing
- Experience managing cross-functional stakeholder relationships
- Track record of hitting revenue or pipeline targets
- Comfortable writing decks, outreach emails, and guides from scratch
Preferred Qualifications
- Deep personal relationships and experience working with PE firms, BPOs, or CX consultants.
- Background in SaaS, AI, and/or the Customer Experience industries.
- Familiarity with Salesforce or other CRM systems for pipeline reporting.
- Experience with partner management tools like Crossbeam or PartnerStack.
What We Offer
- A remote-first role with a preference for candidates in Austin, Denver, Portland, Seattle, or Toronto.
- Comprehensive benefits including full medical, dental, vision, and more.
- Competitive compensation package, including base salary, variable pay tied to performance, and equity.
- Access to our executive team (CEO, Chairman, and others) for strategic support in partnerships.
- A collaborative environment where you’ll work closely with sales, marketing, CX/implementations, and founders to drive impact.
