Job description
Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.
We’re hiring a Senior Enablement Programs Manager to own and scale initiatives for Forethought’s customers and internal teams. You’ll lead onboarding, training, and enablement programs across the go-to-market funnel—helping our teams sell, support, and succeed with greater impact. From onboarding new hires to coaching sellers to enabling customers and partners, this role blends strategy, content, and operations into a single high-impact function.
What You’ll Be Doing
Sales Enablement
- Own the end-to-end execution of Sales Enablement at Forethought—ensuring every program, tool, and training session supports seller productivity and aligns to GTM goals.
- Design and maintain sales onboarding programs that ramp new reps quickly and effectively.
- Build frameworks for ongoing skill development, certifications, and coaching aligned to rep experience levels.
- Partner closely with Sales, Product Marketing, and Customer Success leadership to create enablement content including product playbooks, talk tracks, ROI tools, and competitive insights.
- Use data to track performance, surface gaps, and continuously iterate on enablement strategies.
Customer Enablement
- Develop and execute scalable education programs for customers—focused on adoption, expansion, and long-term success.
- Partner with Customer Success, Implementation, and Engineering to build resources that support onboarding, maturity, and product mastery.
- Guide production of high-quality learning experiences across formats: live sessions, on-demand courses, certifications, and knowledge libraries.
- Use AI tools to personalize and streamline content creation while maintaining clarity and value.
- Define KPIs and collect feedback to continuously improve customer learning journeys.
- Build a culture of excellence in instructional design, content quality, and customer-first thinking.
New Hire Enablement
- Lead the strategy and execution for new hire onboarding across Forethought functions including Sales, Customer Success, Marketing, and Engineering.
- Deliver structured, role-specific onboarding experiences that help team members hit the ground running.
- Translate complex business knowledge and workflows into clear, engaging content that drives real behavior change.
- Maintain and evolve onboarding playbooks, calendars, and operational systems as the business scales.
- Collaborate with department leads and leadership to align onboarding goals with team and company priorities.
Who You Are
- 6+ years of experience in enablement, learning & development, instructional design, or GTM program management.
- Proven track record building structured, scalable enablement programs for Sales, Customers, or Internal teams.
- Strong instructional design and content development skills across digital and live learning.
- Collaborative leader with experience managing cross-functional projects and influencing without authority.
- Analytical and organized, with the ability to tie programs to business outcomes and iterate based on data.
- Passionate about empowering others through learning, with a customer- and learner-first mindset.
- Comfortable working in a high-growth, fast-changing environment where ambiguity is part of the process.
What You’ll Get
- A chance to build a high-impact enablement function at a fast-growing, category-defining company
- Equity in a startup backed by top-tier investors
- Competitive compensation and comprehensive medical, dental, and vision coverage
- Paid parental and adoption leave
- Unlimited paid time off
- A hybrid work structure. Choose where you do your best work
- A low-ego, high-feedback culture committed to growth and collaboration
