Head of Growth

Job description

👋 About Us

NALA is building Payments for the Next Billion. Faster, smarter, and fairer transfers for everyone. Since 2022, we’ve grown our business 120x, grown the team from 9 to 150+, raised $50M+ from top-tier investors, and were named to the Forbes Fintech 50 in 2025.

We operate two core products:

• NALA, our consumer app making cross-border payments cheaper, faster and more reliable for the global diaspora. Allowing users to send money from the UK, US and EU to Africa and Asia.
• Rafiki, our B2B payments infrastructure, is powering global payments.

Our team includes alumni from Wise, Stripe, Monzo, Revolut, and CashApp — operators who’ve scaled world-class products. We act with urgency, think deeply, and put our customers first always.

At NALA, this isn’t just a job. It’s ownership, impact, and the chance to change global payments forever.

Join us in building Payments for the Next Billion

🙌 Your Mission

We are hiring a Head of Growth to lead and scale NALA’s global user growth across acquisition, activation, engagement, and retention. This role sits on the leadership team and is responsible for building and owning the strategy, team, and execution plan that drives measurable consumer growth.

The ideal candidate brings deep experience in fast-moving, high-growth environments and combines strategic capability with a hands-on approach. You will work closely with Product, Engineering and Data to deliver meaningful, sustained growth.

🎯 Your Responsibilities in this Role

Strategy & Ownership

• Define and lead NALA’s global growth strategy across paid, organic, and product-led channels
• Build a growth roadmap that aligns with company objectives and delivers compounding user and revenue growth
• Own and evolve brand positioning and campaign architecture across regions
• Set growth goals, budgets, and regional strategies with clear accountability and business linkage
• Work directly with the CEO and other executives to align growth strategy with company-wide objectives and resource planning
• Defend growth investments using clear business logic — even where direct attribution is not immediate

Team Building & Leadership

• Build and lead a high-performing growth function across performance, lifecycle, analytics, and experimentation
• Establish and run the operating system for growth: KPIs, sprints, weekly rituals, and quarterly planning
• Hire, develop, and retain high-performing growth professionals across multiple subfunctions and geographies
• Proven manager with the leadership experience and data familiarity to effectively define goals, strategies, and budgets for the subteams and regions within their remit
• Has successfully managed growth teams of 5+ people across functions such as paid acquisition, content, analytics, and regional marketing

Execution & Measurement

• Launch and optimise campaigns across Meta, Google, SEO, referral, influencer, and emerging channels
• Build and scale repeatable growth processes, experimentation pipelines, and reporting frameworks
• Establish measurement systems, attribution models, and reporting dashboards that function reliably across multiple markets
• Own CAC, LTV, payback, and revenue impact from all growth activity
• Bring an experimentation mindset to identify, test, and scale new growth opportunities

Cross-Functional Collaboration

• Collaborate closely with Product and Engineering to shape growth loops directly into the product
• Partner with regional leads and compliance to localise acquisition and engagement strategies
• Translate complex analysis into clear business recommendations that inform cross-functional decision-making
• Contribute to company-wide OKRs, quarterly planning, and cross-market go-to-market execution

🔥 Must-have requirements

Experience

• Proven experience owning growth in a B2C technology company at scale (ideally Series A–C or post-product-market fit)
• Strong track record of improving CAC, retention, and LTV across diverse markets and user segments
• Experience hiring, developing, and leading cross-functional growth teams

Skills

• Analytical - with examples and experience of this.
• Deep knowledge of performance marketing, lifecycle strategy, attribution, and growth experimentation
• Builds repeatable processes and scalable frameworks, not just individual campaigns
• Strong data analysis mindset with fluency in forecasting, dashboards, and A/B testing
• Effective communicator with a track record of influencing senior stakeholders and aligning exec teams

Mindset

• Outcome-driven, commercially sharp, and highly executional
• Comfortable navigating ambiguity and building structure in real-time
• Collaborative, low-ego, and proactive — with high standards and ownership mentality

💪 Nice to have requirements

• Experience in payments, FX, or remittance
• Previous founder experience
• Background in data analytics or growth ops

✅ Success in the role looks like

20 Day Metrics

• Deliver a full growth diagnostic by channel, market, and funnel stage
• Launch first set of experiments across 1–2 key acquisition or conversion levers
• Finalise hiring plan for immediate growth needs and close first hire
• Establish operating cadence with Product, Data, and Execs

90 Day Metrics

• Weekly growth sprints running with measurable learnings
• First scaled experiment showing material CAC or activation improvement
• Clear reporting on growth impact and roadmap for next quarter
• Active contribution to strategic planning and company OKRs

➡️ Interview Process

You will need to first submit your application through our ATS Workable. There is no need to submit a Cover Letter.

If successful you will be selected for our interview process which has 4 stages:

1. [30mins] Interview with the Talent Team

   1. In this stage we want to get to know you a bit more and follow up on your experience and motivations. The best preparation would be to really know why you applied for the role (i.e. your application questions)

2. [1hour] Interview with the Hiring Manager

   1. In this stage, we want to get to know you and your experience deeply and we will focus closely on your experience as detailed on your CV. The best preparation is to just know whats on your CV really well 👍

3. [1hour]Assessment and assessment review interview

   1. We will want to test your operational nouse via a short exercise involve a fictitious task that could happen in the role.
   2. The Hiring Manager will go through your submission with you, allowing time for you to present and field questions related to the task

4. [45mins] Leadership Interview(s)

   1. The final interview will involve speaking with a member of our leadership team about your motivation for the role and will be a great opportunity to ask any questions you have about the business.

⭐️ Benefits

US - Remote

• 20 Days Off Plus 10 US Public Holidays: Take the time to decompress. Working at a startup is hard!
• Birthday Leave: Celebrate your special day with a bonus day off to take off in that month.
• Enhanced Parental Leave - We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period)
• Medical Insurance: We provide access to private medical insurance with Aetna
• Learning Budget: Fuel your growth with $1000 annually for learning and development.