Job description
HEAD OF PROPERTY OPERATIONS www.bhproperties.com
COMPANY
BH Properties is a privately held commercial real estate investment firm focused on value-addacquisitions in office, industrial, retail, and multi-family properties throughout the Western United States, along with investments in distressed debt and ground leases. The Company is vertically integrated, with offices in Los Angeles, San Francisco, Seattle, Riverside, Phoenix, Dallas, and Houston, and is able to acquire and close transactions without the need for lengthy due diligence periods. Our 30-year track-record and balance sheet allow us to move quickly and creatively, structuring acquisitions to satisfy seller needs in a highly competitive market. Today, the Company owns and operates approximately 10M square feet across 18 states.
OVERVIEW
We are looking for an experienced and motivated Head of Property Operations to lead and help build a small team of remote property operations professionals. This role will be both hands-on and strategic—functioning as a player-coach who supports the U.S.-based property managers directly, while also providing oversight and development for other team members in the Philippines.
LOCATION AND WORK HOURS
The Head of Property Operations will report to the Managing Directors of Asset Management. This position will work remotely from the Philippines, during standard US Pacific Time business hours.
KEY RESPONSIBILITIES
- Serve as the primary point of contact for tenant service requests and inquiries.
- Assist in establishing and maintaining positive relationships with tenants, ensuring timely follow-up on concerns and compliance with lease requirements.
- Coordinate with local vendors for repairs, maintenance, inspections, and compliance documentation.
- Assist in onboarding and managing vendor relationships, including scheduling and performance tracking.
- Troubleshoot property-level issues, identify areas for improvement, and provide actionable recommendations.
- Track and manage lease expirations, renewals, rent escalations, and other critical dates.
- Monitor rent collections and escalate delinquencies to accounting or legal as needed.
- Maintain organized digital records of lease documents, vendor contracts, COIs, and compliance records.
- Assist in preparing annual property budgets and monitor expenses to ensure adherence.
- Assist in calculating CAM charges and support reconciliation and collection processes.
- Review and code operating expenses per company policies.
- Generate reports including occupancy updates, lease tracking summaries, work order logs, and variance analyses.
- Support capital project tracking and vendor follow-up.
- Submit timely updates and participate in recurring internal property status meetings.
- Provide leadership and day-to-day oversight for a growing remote property operations team.
- Serve as the liaison between remote staff and U.S. leadership to ensure clarity of roles, responsibilities, and expectations.
- Develop and document standard operating procedures (SOPs) and best practices for property operations support.
- Mentor and train new team members to uphold quality and efficiency.
- Identify gaps in the current process and recommend operational improvements.
- Coordinate workload distribution, deadlines, and staffing levels as the team expands.
- Provide performance feedback and participate in hiring decisions as needed.
QUALIFICATIONS
- Graduated cum laude or better from university is preferred.
- Prior experience working for a commercial real estate company is required.
- Minimum of 5-10 years of broad-based commercial property management experience.
- Strong communication skills with both internal and external customers and at all levels within the organization.
- Good understanding of contracts, leases and leasing objectives.
- Skilled in customer service and tenant relations.
- Ability to present self and company in a professional manner in all customer communications and actions.
- Solid time management skills with the ability to prioritize, organize and successfully balance multiple tasks and requests.
- Must be able to exhibit initiative and work independently.
- Must have a strong work ethic and the ability to work in a fast-paced environment.
- Must be a team player and work well with Senior Management, tenants, contractors, accounting team, and other daily contacts.
- MS Office proficiency expected.
- Experience with Yardi a plus.
CONSULTING FEE
We offer a generous consulting fee & benefits package, along with the opportunity for development and stability within a well-capitalized, entrepreneurial, and growing real estate investment group.
