Head of Revenue Operations

Job description

At Hubtype, we help leading enterprises turn messaging apps like WhatsApp into their most powerful sales and support channels. Brands like Allianz, EPSON, and Volkswagen use Hubtype to automate millions of conversations and scale customer experience across chat, AI, and automation. We’re backed by top VCs and are growing fast in Spain, the UK, LatAm, and beyond.

As Head of Revenue Operations, you’ll own the infrastructure, processes, insights, and systems that fuel Hubtype’s sales engine. You will lead a cross-functional RevOps strategy across Sales, SDR, Marketing and GTM Enablement to ensure the team has pipeline, precision, and power to scale.

You’ll report to the VP of Sales and work closely with Sales, Marketing, Customer Success and Product on everything from lead routing to forecasting, from tech stack automation to insights that drive decisions.

You’re not just operational — you’re strategic. Your mission is to eliminate friction, boost pipeline generation, and optimize the sales machine for predictable growth.

What You’ll Own

🛠️ Revenue Systems & Enablement

• Own, optimize, and scale the RevOps tech stack: Salesforce, HubSpot, Amplemarket, etc.

• Lead a GTM enablement team (including a GTM Engineer) to automate outreach, enrich lead data, and streamline prospecting.

• Build and manage onboarding, playbooks, and process documentation for SDRs and AEs.

• Run commission systems and performance dashboards.

📊 Process & Forecasting

• Own sales process performance: funnel health, conversion rates, speed-to-lead, etc.

• Drive forecast accuracy, pipeline hygiene, and CRM governance.

• Work closely with the VP Sales and Sales Leaders on weekly forecast and pipeline reviews.

• Lead quarterly OKR planning and alignment for GTM teams.

🔁 Marketing & Sales Alignment

• Ensure leads are correctly routed, qualified, and followed up through automated workflows.

• Partner with marketing to align on lead scoring, attribution, and outbound/inbound motions.

• Uncover where leads drop off, why, and what to do about it.

📈 Analytics & Strategy

• Translate data into decisions: revenue metrics, CAC, lead-to-close, win rates, campaign ROI.

• Proactively surface insights, bottlenecks, and GTM improvement opportunities.

• Help shape strategic sales initiatives like territory planning, account mapping, and pricing support.

🤖 AI & Innovation

• Use AI and automation to enhance RevOps processes — from lead qualification and pipeline analysis to forecast accuracy, campaign targeting, and GTM performance insights.

You will lead the charge in applying AI to scale and sharpen our GTM engine. We’re already integrating AI across the revenue stack (e.g., LLM-based outreach personalization, automated lead scoring, predictive pipeline health, and performance forecasting). You’ll:

• Use AI tools (e.g., ChatGPT, Amplemarket AI, Apollo AI, etc.) to automate lead qualification, sales outreach, campaign targeting, and post-call analysis.

• Partner with our GTM Engineer to implement and evolve AI workflows across our Salesforce-HubSpot-Zapier ecosystem.

• Evaluate and deploy AI copilots that help reps prioritize actions, reduce admin time, and boost conversion.

• Design and iterate on prompts and models to enhance pipeline analytics and forecasting accuracy.

• Stay ahead of emerging AI technologies that could strengthen our GTM strategy — and help the team adopt them with confidence.

This role is ideal for someone who is not only fluent in RevOps tooling but also excited to lead the integration of AI across sales, marketing, and analytics processes.

• 4+ years of experience in RevOps, SalesOps or GTM Ops leadership role — ideally in SaaS scaleups

• Deep experience with:

  •  Salesforce + sales engagement tools (Salesloft, Amplemarket, Apollo,etc.)
  • Process Automation tools (Zapier, n8n, etc)

• Strong understanding of B2B pipeline generation, outbound motions, and complex sales cycles

• Proven experience managing cross-functional teams

• Fluent in revenue analytics, forecasting, and performance metrics

• Experience with lead lifecycle, attribution, and CRM workflows

• Experience in leveraging AI for automation of key revenue operations and generation processes

• Bonus: experience supporting sales teams selling to enterprise CX, marketing, or digital decision-makers

WHAT WE CAN OFFER YOU:

• A role where you’ll have lots of room to shine
• Working with amazing people from all over the world, with different cultures, experiences and knowledge
• 29 days of holiday per year, plus national holidays
• Fully remote policy and very flexible working – we trust you to get the work done
• 10% personal growth time. At Hubtype you’re expected to dedicate 10% of your time to self-improvement in the way you think it’s best for you. Whether it’s through online courses, side projects or reading books, that’s up to you.
• Attractive Benefits & Perks Plan, centered in Learning&Development
• Workstation budget for make great work happen at home

Want to know what other people think of Hubtype?

• Hear from some of our customers: https://www.hubtype.com/success-cases/bankia-biz-c…
• Read this explanatory blog-post: https://www.hubtype.com/blog/conversational-apps-w…
• Hear from our current and past hires on Glassdoor: https://www.glassdoor.es/Resumen/Trabajar-en-Hubty…
• Hear how are Hubtype’s teammates:https://anchor.fm/hubtype/episodes/Ep–1–Joy—Ma…

Got questions? Feel free to get in touch.

If you’re ready to apply, here’s what we’d like to see:

• An up-to-date CV.
• A motivation letter about yourself and why you think you fit the position. Be as specific as you can.

If you want to read more, check us out at https://www.hubtype.com/. We look forward to hearing from you! 👋