Summary
Join Ganymede as an Implementation Manager to spearhead complex implementations with clients, delivering value through software automation and accelerating breakthroughs in pharmaceuticals and biotechnology.
Requirements
- 3+ years of experience in a client-facing enterprise services role
- At least 2 years of experience specifically in a client-facing implementation or project/program management role at a technology company
- Minimum of Bachelor's or Master's degree in Life Sciences, Biotechnology, Computer Science or a related field
- Strong technical background with in-depth knowledge of software development concepts, web technologies, databases, and system integrations
- Familiarity with software implementation methodologies and project management frameworks (e.g., Agile, Scrum, Waterfall) within a biotechnology or regulated environment
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal teams, clients, and external stakeholders
- Strong problem-solving and analytical abilities, with a detail-oriented approach to project management and troubleshooting
- Demonstrated ability to handle multiple projects simultaneously and prioritize tasks effectively in a fast-paced, dynamic environment
- Results-focused attitude with a strong sense of accountability and ownership
Responsibilities
- Serve as the primary point of contact for clients throughout the implementation process
- Lead and manage end-to-end implementation projects, maintain accurate and up-to-date documentation ensuring timely delivery, adherence to project scope, and effective resource allocation within internal and external project members
- Collaborate closely with internal teams, clients, and stakeholders to gather and analyze requirements, identifying key objectives and deliverables
- Work hand-in-hand with the scientific software engineering team to define and design software solutions, ensuring alignment with client needs and technical feasibility while adhering to platform standards
- Identify and own potential risks and issues that may impact implementation timelines or project success, develop mitigation strategies, and proactively communicate with stakeholders to ensure minimal disruption to operations
- Work closely with the Ganymede Commercial team during the sales cycle to translate customer requirements into services agreements for implementation
- Continuously evaluate and identify opportunities for process improvement and optimization in implementation methodologies, tools, and frameworks, aligning with Ganymede's commitment to technological advancement
Benefits
- Remote-first role and culture
- Significant equity as an early employee
- Unlimited PTO & sick days
- Best-in-class life insurance (Basic, Voluntary & AD&D), health care (Medical, Dental & Vision), and disability
- Family leave (Maternity, Paternity, Caregiver)
