Job description
At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
The Product Integrations Specialist is a critical player in a program that is key to our long-term success. We need someone who can coordinate the setup of direct connections between Podium and a client’s customer management or order management system. We are open to remote or local.
What you’ll be doing:
- You will coordinate standard and custom integration projects for Podium and our clients while delivering a world-class customer experience for them.
- You will be comfortable configuring software settings and managing a work queue with a large number of requests.
- You will work directly with customers to fulfill integration requests. Meetings will be conducted via Zoom, and you will also communicate via call, text, and email.
- You will support Onboarding Specialists. The integrations you complete are key components in the overall success plan for the clients they manage.
- You will solve integration issues. Technical and process issues may arise during the initial integration or as dependent platforms change. You will troubleshoot and solve these problems.
- You will serve as an integrations expert across Podium and share customer needs for automations to continually improve the integrations we offer.
- You will maintain high quality documentation of the integrations that we set up.
What you should have:
- Must be fluent in English
- 1+ years of experience working in a Saas environment
- Experience working through API and FTP integrations
- Experience working with Salesforce and Tray.io (or similar) preferred
- Demonstrated over-achievement managing a large work queue
- Experience working directly with clients, comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization
- You will also need to be the type of person who:
- Constantly invents new and better ways to get things done.
- Is accountable to others. Your projects will be part of a larger client engagement.
- Earns the trust of your colleagues by always keeping your commitments.
- Keep your key stakeholders informed on the progress being made in setting up integrations.
- Focuses on results. What you do has a clear purpose, and you will not be satisfied until you achieve your planned outcomes.
Compensation:
- Compensation: Q9,700 monthly base + Q900 monthly variable. Please note that this compensation package is fixed and not subject to negotiation.
Benefits:
- Parking Reimbursement up to $110/month
- Bono 14 and Christmas bonus
- 13 paid holidays throughout the year
- Office is located in Zone 10, Edificio Interamericas
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
