Job description
About Us
Constructor is the next-generation platform for search and discovery in ecommerce, built on a unique GPT-based architecture made specifically for commerce. Constructor’s AI-first solutions make it easier for shoppers to discover products they want to buy and for ecommerce teams to deliver highly personalized experiences, from search, to recommendations, to AI Shopping Agents and everything in between. Optimizing specifically for ecommerce metrics like revenue, conversion rate and profit, Constructor generates consistent $10M+ lifts for some of the biggest brands in ecommerce, such as Sephora, Petco, Under Armour, home24, Birkenstock and The Very Group. Constructor is a U.S. based company that has been in market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today.
We’re a passionate team of technologists who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things.
About the Position
The Project Manager, Customer Integrations will be responsible for orchestrating all aspects of our customer integration process improvement initiatives. This includes:
Process Analysis & Optimization:
- Thoroughly understand, map, and analyze existing customer integration processes from end-to-end.
- Identify critical gaps, bottlenecks, redundancies, and areas of waste within current integration workflows.
- Develop and implement strategies to improve process efficiency, reduce manual effort, and minimize integration timelines.
Standardization & Playbook Development:
- Lead the initiative to standardize customer integration pathways, creating clear, repeatable, and scalable processes.
- Develop and maintain a comprehensive customer integration playbook, including process flows, best practices, common integration patterns, and recommended solutions.
- Identify and document common ways of integration, enabling the team to provide proactive and efficient recommendations to customers.
Cross-Functional Alignment & Collaboration:
- Act as the central point of contact for all customer integration-related projects and process improvements.
- Foster strong alignment and build collaborative relationships with various internal teams, including Sales, Engineering, Product Management, Technical Support, and Customer Success.
- Clearly define roles, responsibilities, and handoffs to ensure smooth execution and reduce duplicated work or team dependencies.
- Facilitate regular meetings and communication channels to ensure all stakeholders are informed and aligned.
Continuous Improvement & Pattern Recognition:
- Proactively identify patterns, trends, and common challenges in customer integrations to inform process improvements and potential product enhancements.
- Establish metrics and reporting to track the effectiveness of integration processes and identify further opportunities for optimization.
- Champion a culture of continuous improvement within the integration ecosystem.
Project Management:
Lead Customer Integration teams’ meetings (e.g., stanups) to ensure continuous collaboration.
Manage all phases of integration improvement projects, including planning, execution, monitoring, and reporting.
Develop project plans, define scope, set timelines, and manage resources effectively.
Track project progress and provide regular updates to stakeholders.
Demonstrated experience in project management, particularly with data integration and technical solutions (3+ years preferred).
Demonstrated ability to lead cross-functional teams and influence stakeholders without direct authority.
Strong technical acumen, with the ability to communicate effectively with engineers and non-technical stakeholders.
Proven experience in mapping complex processes, identifying inefficiencies, and implementing successful process optimization initiatives.
Proven success in managing complex data integration projects, ideally in eCommerce, SaaS, or System Integration environments.
Experience in cross-functional leadership, aligning teams with varying priorities and technical expertise.
Experience with data tracking, catalog management, and API integrations is a plus.
Familiarity with data ingestion, health monitoring, and alerting tools is a plus.
Strong problem-solving skills and the ability to lead technical initiatives from concept to implementation.
Excellent communication and stakeholder management abilities.
Ability to thrive in a fast-paced environment and adapt to changing project needs.
Familiarity with project management tools and agile methodologies.
Commitment to continuous learning and process improvement.
🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
💰 A competitive compensation package including stock options
👨⚕️ Company sponsored US health coverage (100% paid for employee)
🌎 Fully remote team - choose where you live
🛋️ Work from home stipend! We want you to have the resources you need to set up your home office
💻 Apple laptops provided for new employees
🧑🎓 Training and development budget for every employee, refreshed each year
👪 Parental leave for qualified employees
🧠 Work with smart people who will help you grow and make a meaningful impact
This position is fully remote - Constructor.io is a remote-first company.
Diversity, Equity, and Inclusion at Constructor
At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group. Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don’t meet all of our listed qualifications.
