Job description
As an IT Specialist at Lemonade you’ll play a pivotal role in supporting and developing new processes and automations for our IT stack, including SaaS apps and our user lifecycle (onboarding, off boarding, access management).
In this role, you’ll leverage automations and generative AI to devise and implement innovative and creative solutions.
In this role you’ll
Deliver exceptional IT support, resolving hardware and software issues, ensuring network connectivity, and providing effective remote assistance
Build and maintain a fresh, automated employee onboarding and offboarding experience
Implement automations to streamline IT operations, enhancing efficiency and security
Utilize AI prompt engineering to improve the effectiveness of IT support tasks
Develop solutions for first-level support - create informative knowledge-base articles and user-friendly self-service tools
Take charge of our IT products, identifying opportunities for enhancements and innovation
Lead projects from inception to completion, ensuring successful outcomes
Stay informed on the latest IT trends and technologies
Work collaboratively with other tech professionals to provide outstanding service to users
What you’ll need
2+ years of experience in optimizing IT operations and automation with various tech stacks
A knack for jumping into new challenges and solving them independently
The ability to adapt quickly in a fast-paced tech environment
A degree in computer science, IT, or related field
A proactive attitude towards taking ownership of your work
Strong problem-solving skills with a creative approach to bold & new solutions
Excellent communication skills, proven ability to engage with stakeholders
At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture
Ability to work remotely
Please note that we are unable to sponsor applicants for work visasUnfortunately we cannot consider applicants from the following states for this role: Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.
Lemonade’s US base rate of pay for this full-time position is $28.85 - $33.65 per hour + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.
