Job description
Join us to work on the future of work: your next adventure awaits!
The position
As an IT Helpdesk you will be tasked with ensuring that we offer the best possible service to our teams. Your goal will be to help team members and final users finding and solving technical issues. If you are an IT guru and have good hand supporting colleagues requests, offering them outstanding assistance, we are looking for you to join our IT Support team.
Responsibilities
- Monitoring of quality of service and coordination in incidents/requests, paying special attention to the quick resolution and attention of incidents based on their categorization
- Compliance with SLAs resolution response speed and satisfaction
- Good familiarity to use various IT support tools efficiently
- Wide experience supporting remotely
- Advanced skills on the following tools/apps/OS: Windows 10, macOS, MS office, GSuite / Google Workspace, Gmail APPs
- Inventory management
- Support for printers, scanners, and other peripherals
- Create/Update technical documentation and procedures
- Create, update, suspend user accounts in various cloud applications
- Participation in various IT team project work
A successful candidate will have
- Bachelor’s degree is a plus
- 3-5 years of related working experience
- Demonstrable experience administering hundreds to thousands of users in Google Suite applications
- Experience setting up and administering a ticketing system
- Experience setting up and administering a remote administration tool for work equipment
- Experience working in security-first environments
- Excellent verbal and written communication skills; ability to communicate effectively with different levels of management, as well as the business and technical communities
- Self-starter and a high degree of motivation to go above and beyond the task at hand
- Exceptional problem-solving skills; demonstrated the ability to structure complex problems and develop creative reporting solutions
- Spanish and English required.
What we offer
- The chance to make an impact in one of the fastest-growing start-up companies in Europe
- Develop your career working in a super exciting environment with a great working atmosphere, international work environment with an international and multidisciplinary team
- Possibility of working remotely
What we’re about
At Job&Talent, we’re revolutionising the employment market globally. Our mission is simple and clear. We’re empowering the people who do essential work - from delivery drivers and warehouse workers, to cooks and cleaners - to get work and get paid on their terms.
We match these people with companies we’ve verified through our powerful tech platform. Apps, AI, web-based tools, innovative matching solutions and more. We create seriously smart technology, made for humans, by humans.
And the numbers show we’re doing things right. 340,000 people got work with over 2,500 companies globally last year, with clients spanning industries from logistics to retail, hospitality and more. We generated €1.9 billion in revenue in 2022. And we’re grateful to our top tier investors at Atomico, Kinnevik and Softbank.
We’re headquartered in sunny Madrid, but we’re a remote-first company operating in 10 countries across Europe, the United States and Latin America.
But there’s a missing piece. You.
Join our community
If you’re looking for a company that values innovation, high standards and data, you’ve found it. We’re also good listeners, because everyone’s voice is heard at Job&Talent. These values help us make good decisions and keep momentum. That’s how we operate. Standard.
When it comes to our people, we’re all uniquely different. And it’s that difference that makes us stronger.
We encourage everyone to bring their true selves to work. Being real and empathic means we can build better products, services and workplaces for our workers and our clients. And dare we say it, we think that makes us all happier humans.
What’s in it for you
We’re building the world’s leading digital marketplace for essential work. You’ll hear 10x experience, AI, technology and human-centred design quite a lot. We strive for that across the entire company, from finance, to supply, to product.
Make an impact through extreme ownership of the work you do. You create something and you help drive it forward. At Job&Talent, you’ll make an impact across borders with cross-functional teams, wherever you are.
Be rewarded financially. It’s ingrained into our company philosophy. We offer our employees competitive salaries and benefits. Our Talent team can tell you a lot more about the perks in your region.
Grow professionally by doing, not just watching or talking. We’re completely hands-on and we’re bootstrappers, making the most of our resources. And don’t be surprised to find yourself on a call with one of our founders. They like the details as much as the big picture.
Proud to champion equality
At Job&Talent we value diversity and we’re an Equal Opportunities employer. We welcome applications from all suitably qualified people regardless of national origin, race, disability, religious beliefs or sexual orientation. Come join us. We look forward to your application.
