Job description
Job Summary:
Blue Acorn iCi is looking to hire an Adobe Journey Optimizer (AJO) Consultant who will be responsible for implementing and optimizing AJO workflows and campaigns for our clients. The Consultant will support data ingestion and audience creation in service of customer journey use cases. Additionally, this position acts as the liaison between business teams and the teams enabling customer journey workflows. The ideal candidate will have a deep understanding of AJO’s integration with AEP (Adobe Experience Platform). The Consultant will also work closely with clients to understand their business objectives and then leverage real-time customer data to create personalized experiences.
Key Responsibilities:
- Collaborate with clients to understand their business goals, marketing objectives, and customer journey requirements
- Provide strategic recommendations on how to leverage Adobe Journey Optimizer for targeted customer engagement
- Implement, configure, and test Adobe Journey Optimizer workflows
- Design and develop personalized, automated customer journeys that drive customer engagement and retention
- Monitor and assess the performance of Adobe Journey Optimizer campaigns and processes, identifying opportunities for improvement
- Troubleshoot any issues related to platform configuration or performance and provide timely solutions
- Analyze customer data and campaign performance to derive insights for further optimizing the journey
- Serve as a subject matter expert, helping clients stay up to date with the latest features and capabilities
- Work alongside internal teams to deliver integrated solutions
- Communicate effectively with key stakeholders to ensure alignment and successful execution of marketing strategies
Qualifications:
- Bachelor’s degree in Marketing, Computer Science, or equivalent work experience
- Hands-on experience with marketing automation platforms, including Adobe Journey Optimizer
- Strong understanding of customer journey mapping, marketing automation, and personalized content delivery
- Experience integrating Adobe Journey Optimizer with other systems (CRM, CMS, etc.)
- Familiarity with data-driven marketing strategies, segmentation, and analytics
- Strong problem-solving and troubleshooting skills
- Excellent communication skills, both written and verbal, with the ability to present complex concepts to non-technical stakeholders
- Ability to work independently and as part of a cross-functional team
Preferred Skills:
- Adobe Journey Optimizer Business Practitioner Professional Certification
- Knowledge of related Adobe tools (Adobe Analytics, Adobe Target, Adobe Experience Manager)
- Experience with JavaScript, HTML, CSS
- Previous consulting experience, working directly with clients on digital transformation initiatives
About Us:
Blue Acorn iCi, an Infosys company, is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enable clients to navigate large-scale, digital transformation programs.
Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology and more.
Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands!
Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.
Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.
Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: [email protected].
California applicants: Please click here for CCPA disclosures.
