Job description
Zipdev is looking for a Escalation Support Engineer with Python experience to join our remote team.
The Escalation Engineer is responsible for developing high-quality, innovative, fully performing software in compliance with coding standards. This individual works in partnership with cross-functional teams to ensure that software deliverables, including designs, codes, and tests, are completed in a timely manner while remaining aligned with industry and organizational standards
Essential Duties & Responsibilities:
Provides support to the Engineering team, with a high attention to detail
Designs, builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems
Works on systems critical to the organization’s current and future operations
Debugs production issues across services and multiple levels of the stack
Assists with improvement of organizational engineering standards, tooling, and processes
Participates in the testing process through test review and analysis, test witnessing, and certification of software
Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems
Maintains an understanding of current and new technologies or programming practices through continuing education, reading, and participation in professional conferences, workshops, or groups
Bachelor’s degree in related field or equivalent work experience
1+ years of related experience with escalation support, or technical support
Experience of Python
Experience with Linux and Windows operating systems.
Solid experience in virtualization platforms such as VMware, KVM, or Hyper-V
Knowledge of C++ and/or Golang i s a plus
Ability to work independently on projects and processes with close supervision
Broad theoretical knowledge of applicable work area
Ability to situationally adapt and understand new technology/processes as per business requirement
Knowledge of a variety of the field’s concepts, practices, and procedures
Ability to work constructively and independently under stress and pressure in a fast paced, multi-tasking environment
Ability to interact positively and openly with colleagues and external business contacts, with strong verbal and written communication skills
Knowledge of programming languages and software basics
Understanding of relevant software development tools including version control, build processes, debuggers, and test frameworks
Work remotely Monday - Friday, 40 hours a week (no weekends)
Vacation: 10 business days a year
Holidays: 5 National Holidays a year
Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, Zipdev Day)
Parental Leave
Health Care Reimbursement
Active Lifestyle Reimbursement
Quarterly Home Office Reimbursement
Payroll Deduction Purchase Plans
Longevity Bonus
Continuous Learning Bonus
Access to Training and Professional Development Platforms
Did we mention it’s REMOTE?!!
One of our core values at Zipdev is “Be authentic.” that’s why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.
Wondering how our remote environment or our payment method work? We’ve put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!
