Job description
JOB TITLE: Key Account Manager
LOCATION: Remote - Colombia
DEPARTMENT: Sales International
REPORTS TO: Director, Sales
PERCENTAGE OF TRAVEL: < 15%
POSITION SUMMARY:
Are you passionate about creating meaningful connections? Well, we are, too. In fact, we are committed to finding new ways to help people connect with what’s important to them. It starts with the connections we create with each other. Those relationships fuel the innovative tools we build for our partners and customers.
We are seeking an experienced Key Account Manager to join our growing team in the Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) space. As a Key Account Manager, you will be responsible for managing and growing relationships with our most strategic clients, ensuring their needs are met, and driving long-term success. You will work closely with cross-functional teams to deliver tailored solutions that optimize client satisfaction, retention, and expansion.
YOUR DAY-TO-DAY:
- Client Relationship Management: Serve as the primary point of contact for key accounts, fostering strong, trusted relationships with decision-makers and stakeholders.
- Account Growth: Identify opportunities to expand services within existing accounts, focusing on upselling and cross-selling UCaaS and CCaaS solutions.
- Solution Presentation: Lead product demonstrations, proposals, and business reviews, showcasing how our solutions align with client objectives.
- Client Retention & Satisfaction: Ensure high levels of client satisfaction by delivering exceptional customer service, addressing concerns, and ensuring timely delivery of solutions.
- Market & Product Expertise: Stay up-to-date on the latest trends in UCaaS and CCaaS, using that knowledge to provide strategic insights to clients.
- Issue Resolution: Proactively manage and resolve client issues, acting as the client’s advocate within the organization.
- Contract Negotiation: Oversee renewals, contract negotiations, and pricing discussions, ensuring both client satisfaction and company profitability.
WHAT YOU BRING TO THE TEAM:
- Experience: 5+ years of experience in key account management, preferably in the SaaS, UCaaS, or CCaaS space.
- Industry Knowledge: Strong understanding of Unified Communications and Contact Center technologies, with the ability to effectively present these solutions to clients.
- Sales Acumen: Proven track record of successfully managing key accounts, upselling, and meeting or exceeding sales targets.
- Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information in a clear and compelling way.
- Problem-Solving: Strong analytical skills, able to assess client challenges and recommend tailored solutions.
- Relationship-Building: Demonstrated ability to build and maintain strong relationships with senior stakeholders and key decision-makers.
- Collaboration: Ability to work effectively across internal teams to coordinate and deliver comprehensive solutions.
- Travel: Willingness to travel for client meetings, industry events, and conferences as needed.
Why Join Broadvoice?
At Broadvoice, we’re committed to fostering an environment of innovation, collaboration, and respect on a global stage. We recognize the importance of providing a supportive and inclusive workplace where your contributions are valued, and your professional growth is a priority. Here’s what we offer to our team members:
- Competitive Salary: We offer a competitive salary package commensurate with your experience and skills, designed to reflect the critical value you bring to our global operations.
- Global Impact: Join us and be a part of a team that’s transforming the way businesses communicate worldwide. Your work will have a direct impact on improving our clients’ communication capabilities across the USA, EMEA, and LATAM regions.
- Inclusive Culture: Broadvoice is dedicated to creating a diverse and inclusive environment where every employee feels valued, respected, and empowered to contribute their unique perspectives and ideas.
Joining Broadvoice means becoming part of a team that values your expertise and is committed to your personal and professional growth. Be at the forefront of revolutionizing global business communications with us.
