Job description
TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence.
At TrutYou, our culture continually evolves and is shaped by the people who work here. We embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Every team member’s unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.
Our products enable our customers to make guests happier, increase customer lifetime value, and save unnecessary costs.
- Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.
- Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.
- AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24⁄7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.
Learn more about TrustYou at www.trustyou.com
If you share our passion for customer happiness and believe in the power to make an impact, you’re in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence.
Position: Key Account Manager
Location of the role: Singapore (Remote)
As the Key Account Manager - APAC at TrustYou, you will be facing and solving new challenges every day. Our Key Account Managers are responsible for building strong client relationships and presenting our new features and products to customers.
Our ideal candidate is a talented and innovative person who will have a proven track record of building successful client relationships, excellent communication skills, strategic thinking, problem solving skills and excellent negotiation skills.
In your role, you will make an impact by…
- Client Relationship Management: Cultivate and maintain strong relationships with key clients in the hospitality and travel sector across the APAC region.
- Account Growth and Retention: Identify opportunities for upselling and cross-selling TrustYou’s solutions to existing clients and execute plans for client retention, ensuring long-term satisfaction and loyalty.
- Collaboration with Internal Teams: Provide valuable client feedback to internal teams to contribute to product enhancements and innovation.
- Contract Negotiation and Renewals: Lead negotiations for contract renewals, upsells, and additional services.
- Customer Advocacy: Encourage satisfied clients to become advocates for TrustYou, participating in case studies, testimonials, and references.
- Data Analysis and Reporting: Utilize data analytics to evaluate account performance, identify trends, and make informed decisions. Conduct business reviews.
- Market Understanding: Stay abreast of industry trends, competitive landscape, and market changes affecting TrustYou’s key accounts in the APAC region. Provide insights to the organization regarding market demands and competitor activities.
- Salesforce: Maintenance of our CRM system.
You are a perfect fit, if you have…
- A minimum of 3 years experience in Account Management
- Degree in Tourism/Hospitality or strong knowledge of Hospitality industry
- Excellent interpersonal skills with colleagues and clients
- Excellent verbal communication skills and closing skills
- The personal qualities of a winner (as part of the team) – self-motivator, energetic, persistence, confident decision maker
- Excellent verbal and written communication skills in English & Mandarin
- Experience with a SaaS is a plus
- Ambition and willing to develop skills and knowledge in the field of hospitality
- Willingness to travel
And most importantly, what’s in it for you…
- Working in a global, diverse, and collaborative team
- Flexible working hours allowing you the freedom to shape your work-life
- Remote-friendly environment and budget for home office equipment
- On-going career development, training, and coaching
- Six days for learning & development
- Celebrate in style at our team events (in-person and virtually)
- Social benefits and perks based on location
P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.
If you are excited about this opportunity, join us! We look forward to your application and getting to know you.
