Job description
TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence.
At TrutYou, our culture continually evolves and is shaped by the people who work here. We embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Every team member’s unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.
Our products enable our customers to make guests happier, increase customer lifetime value, and save unnecessary costs.
- Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.
- Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.
- AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24⁄7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.
Learn more about TrustYou at www.trustyou.com
If you share our passion for customer happiness and believe in the power to make an impact, you’re in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence.
Position: Platform Engineer
Location of the role: Germany / Spain / Romania (Remote)
We are looking for a Platform Engineer to join our Platform/Infrastructure team. In this role at TrustYou, you will help our customers make their guests happy by building and operating our private cloud as part of a talented Infrastructure team.
In your role, you will make an impact by…
- Planning, implementing and maintaining with a DevOps mindset our Kubernetes infrastructure which runs on bare metal servers
- Automating the process of provisioning infrastructure with GitOps workflows
- Enabling the rest of the engineering teams to run frequent and reliable deployments
- Monitoring, analyzing and optimizing our cloud to meet business requirements and SLAs
- Implementing and maintaining security best practices and compliance standards
- Troubleshooting and resolving infrastructure issues, ensuring minimal downtime
- Thinking forward and co-creating the vision for the future
- Supporting and mentoring other engineers
- This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
You are a perfect fit, if you have…
- More than 5 years of total experience, with at least 1 year managing a Kubernetes infrastructure with IaaC tools like Ansible
- Proficiency in Linux and one or more scripting languages
- Knowledge of networks, especially Kubernetes CNIs
- Solid understanding of the CI/CD principles and the GitOps approach
- Experience with observability tools like Prometheus, Grafana, Loki, Tempo or Thanos
- Teamwork skills, with clear communication, flexibility, openness to debate and challenge.
- Problem-solving skills and ability to troubleshoot complex issues in a distributed environment
- Fluency in English
You are ideally…
- Able to take ownership of a complex private cloud setup together with the rest of the Infra team
- Experienced with distributed storage systems like CEPH or Minio
- Experienced operating one or more of PostgreSQL, Kafka, Redis, ElasticSearch, ClickHouse or RabbitMQ in a data intensive environment
- Familiar with public clouds like AWS or Azure
- Having a bias for automation
- Looking forward to adopting AI extensively, both for the daily work and as part of our SaaS platform
- Strongly aligned with business goals, with definition and measurement of relevant KPIs
And most importantly, what’s in it for you…
- Working in a global, diverse, and collaborative team
- Flexible working hours allowing you the freedom to shape your work-life
- Remote-friendly environment and budget for home office equipment
- On-going career development, training, and coaching
- Six days for learaning & development every year
- Experience your favorite travel adventure by using a bonus vacation day
- Celebrate in style at our team events (in-person and virtually)
- Social benefits and perks based on location
P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.
If you are excited about this opportunity, join us! We look forward to your application and getting to know you.
