Job description
TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence.
At TY, our culture continually evolves and is shaped by the people who work here. We embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Every team member’s unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.
Our products enable our customers to make guests happier, increase customer lifetime value and save unnecessary costs.
Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.
Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.
AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24⁄7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.
Learn more about TrustYou at www.trustyou.com
If you share our passion for customer happiness and believe in the power to make an impact, you’re in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence.
Position: Data & AI engineer
Location of the role: Germany / Spain / Romania (Remote)
As a Data & AI Engineer at TrustYou, you’ll play a central role in turning raw data into intelligent, actionable features for our hospitality platform. You’ll design, build, and scale AI-powered services that help our customers understand and improve their guest experience, from semantic analysis and trend prediction to LLM-enabled insights. You’ll work across data engineering, data science, and product development to deliver value fast and often.
In your role, you will make an impact by….
- Designing, building, and operating AI-powered features using a mix of external services and in-house ML models
- Applying techniques like clustering, classification, forecasting, and semantic analysis to extract meaningful insights from text and structured data
- Collaborating with product managers, designers, and other engineers to turn insights into user-facing features
- Designing APIs and data services that deliver insights at scale across our SaaS platform
- Taking part in product discovery and architectural decisions from the very beginning
- Sharing your expertise and mentoring others across data, engineering, and product teams
You are a perfect fit, if you have…
- 10+ years of professional experience, with at least 6 years focused on data engineering and data science
- Strong Python skills and hands-on experience building reliable ETL/ELT pipelines
- Solid knowledge of statistical modeling, machine learning, and/or natural language processing
- Experience with relational and non-relational database systems, like PostgreSQL, MongoDB, ElasticSearch or ClickHouse
- A working understanding of LLMs - how to fine-tune, prompt, evaluate, and apply them in production
- Familiarity with Docker and Kubernetes, and the DevOps mindset to own what you build
- An experimental, iterative approach - you test, learn, and improve fast
- Excellent communication skills and the ability to thrive in cross-functional teams
- Fluent English
You are ideally someone who has….
- A strong cross-disciplinary thinker, comfortable navigating between the different technology layers of a solution
- Experienced building data products and APIs used in customer-facing applications
- Hands-on experience building BI dashboards with tools like Tableau, Looker, or similar
- Someone who brings a product mindset to data work, prioritizing user impact and usability
- Experienced in defining and tracking metrics that measure data quality, user engagement, and business impact
And most importantly, what’s in it for you…
- Working in a global, diverse, and collaborative team
- Flexible working hours allowing you the freedom to shape your work-life
- Remote-friendly environment and budget for home office equipment
- On-going career development, training, and coaching
- Six days for learning & development
- Celebrate in style at our team events (in-person and virtually)
- Social benefits and perks based on location
P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.
If you are excited about this opportunity, join us! We look forward to your application and getting to know you.
