Job description
YOUR MISSION:
As a Lead Agent Integration Engineer (f/m/d), you will integrate Parloa’s product suite into our customers technical infrastructure, drive engineering excellence, and lead critical engineering initiatives. You will play a key role in mentoring and coaching engineers, while acting as an interface between our engineering, product, and customer success teams to shape the future of our platform through innovation and best practices, contributing to the success of the Parloa platform and customer projects.
IN THIS ROLE YOU WILL:
- Work closely with our customers to build an efficient integration architecture, incl. solution architecture or data flow diagrams
- Run workshops with our partners and customers around Parloa’s integration services
- Lead technology improvements, initiatives and optimize engineering excellence
- Develop new features and functionality for a scalable and robust AIE ecosystem
- Drive tech debt reduction and enforce engineering best practices in testing, monitoring, and observability
- Act as a mentor and coach, supporting the growth of less experienced engineers
- Conduct pair programming and code reviews to maintain technical excellence
- Establish and maintain clear architectural documentation and guidelines
- Facilitate the productization of existing workarounds to enhance the AIE ecosystem
Our Tech stack:
- Backend: TypeScript, Python, Node.js, API Gateway
- Infrastructure: Terraform, Azure, Kubernetes, CI/CD Pipelines
- Databases: CosmosDB, PostgreSQL
- Monitoring & Observability: DataDog, Prometheus, Grafana, OpenTelemetry
- AI & Data: LLMs, Prompt Engineering, Delta Sharing, Data ETL Pipelines
WHAT YOU BRING TO THE TABLE:
- 5+ years of experience in customer-facing full-stack engineering, ideally in a B2B context
- Strong experience with Azure services, cloud deployment, and infrastructure management
- Strong API design expertise (TypeScript focused), including API versioning and security best practices
- Proven track record of leading engineering initiatives and mentoring teams
Bonus points if you also bring the following:
- Basic knowledge of conversational AI and NLU-related ML
- Containerization (Docker) and Kubernetes experience
WHAT’S IN IT FOR YOU?
- Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
- Competitive compensation and equity package.
- Flexible working hours, 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events, game nights, and other social activities.
- Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.
Your recruiting process at Parloa:
Recruiter video call → Meet your manager → Live Challenge Task → Bar Raiser Interview
Why Parloa?
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
\* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
