Job description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
Xceed NICE Actimize is seeking a Lead Fraud Analyst, FraudDESK, that will be part of a dynamic team that delivers fraud expertise for our fraud prevention managed service – FraudDESK. You will be responsible for the day-to-day FraudDESK operations. You will actively support our banking customer’s fraud prevention efforts by managing a group of analysts using Xceed NICE Actimize solutions to monitor and investigate suspicious activities for online banking, mobile banking, and other payment technologies. You will manage the FraudDESK team and interact directly with our customers to communicate and collaborate on resolving fraud cases. The position reports to the Director, FraudDESK.
How will you make an impact?
- Manage the daily operations of FraudDESK and the staff
- Develop, gather, and track the team’s performance
- Lead, coach, mentor, and champion team members to grow in their careers
- Ensure all customer SLAs are met
- Onboard all new FraudDESK customers and establish SLA’s
- Maintain relationships with our FraudDESK customers
- Manage FraudDESK workflow (SLA’s, staff shifts, PTO)
- Identify and communicate training and development opportunities for the team
- Support team on fraud analysis, documentation, and fraud detection
- Continuous review and improvement of operational processes
- Provide outstanding performance and customer excellence
- Collaborate, problem solve and work to contribute to the growth of the service
- Leverage and enhance existing tools and processes to enable a more effective approach on fraud detection
- Demonstrate strong client communication and service skills with a “here to help” approach
- Maintain confidentiality concerning all information and projects/assignments
- Maintain integrity, objectivity, and discretion in the performance of duties
- Subject matter Expert for Fraud
Have you got what it takes?
- BA Degree and a minimum of 10+ years of recent experience within financial services industry in fraud prevention, fraud detection and/or fraud investigations
- Previous management experience necessary. Minimum of 10+ years of recent management experience
- Professional certification desirable (e.g., CFE, CFCI)
- Comprehensive knowledge of financial crimes, specifically in online banking
- Knowledge of AML processes
- Strong understanding of fraud operations and processes
- Strong customer service skills
- Ability to multitask by carrying a diverse and complex workload
- Ability to work independently. Must be a self-sufficient and initiative-taker.
- Strong collaborator with leadership traits
- Demonstrated proficiency with Microsoft office, specifically Excel and Outlook
- Understanding of prosecution guidelines, privacy laws, FFIEC, and regulations related to financial crimes
- Strong communication and critical thinking skills
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
About NICE Actimize:
NICE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance.
Requisition ID: 8060 Reporting into: Director, Business Analysis, Actimize
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
